 | NEWS | | |  | | SPECIAL OFFER | | FEATURED VIDEO | | BEST PRACTICES | | |  | Oracle WebCenter Best Practices Get best practices and deployment advice from Oracle expert John Brunswick in this column. Passionate about both business and technology, John focuses on maximizing IT's ability to streamline and optimize business. |
Best Practices for Employee Engagement
The Temkin Group's recent Employee Engagement Benchmark Study 2013 highlights trends in employee engagement on the basis of numerous factors. Within the factors, communication and enablement emerge as key themes. Staying within the Temkin definition of employee engagement, what technology strategies can be followed to deliver an engaging employee experience? - Context through clear mission. Supplying a clear organizational objective is critical to enabling the greatest return on employee efforts. A defined mission acts as a compass to guide decision-making, shaping the context of information and processes with which an employee engages.
- Knowledge management for line of business objectives. Within a given line of business, are your key processes appropriately illustrated to eliminate dependencies on tacit knowledge? Enable standardization and employee education by ensuring that contribution and governance models are established for the knowledge management capabilities that can supply this information.
- Addressing the “me” factor. Making content employee-centric can allow an organization to mitigate its size—enabling a smaller company experience that can drive higher engagement. Any information-delivery channel or repository should be implemented with the intent of role-based content delivery, driving personalized views of processes and information.
- Employee experience management. Just as a customer journey might be mapped across various touch points, a similar exercise can be carried out around employee experience. Capture feedback to gain an understanding of employee experience—and you’ll be equipped to refine processes, deliver a better experience, alleviate previously unknown challenges, and strengthen engagement through recognition from peers and management.
Learn more from John about employee engagement by listening to this podcast or reading more on his Website. | | | | | WEBCASTS | | PRESS RELEASE | | CUSTOMER SPOTLIGHT | | | Standard Forwarding LLC is a less-than-truckload (LTL) carrier with 17 terminals throughout the midwestern US. A wholly owned entity of DHL Freight, the road freight arm of Deutsche Post DHL, Standard Forwarding operates a modern fleet of 325 tractors and 790 trailers. In 2012, it was named Great Lakes/Midwest LTL Carrier of the Year for the fifth consecutive year in Mastio & Company’s annual Value and Loyalty Benchmarking Study. Standard Forwarding, working alongside strategic consulting partner Redstone Content Solutions, used Oracle WebCenter to grow its business 18 percent in the last 12 months with no increase in customer service staff. The company saved more than US$350,000 annually in invoice processing and personnel costs. Visit Redstone’s downloads page to obtain some of its most popular no-cost Oracle WebCenter components, and view this Webcast to learn more. | | PARTNER SPOTLIGHT | | | 3Di Systems is an Oracle Gold Partner specializing in Oracle WebCenter Portal, Oracle WebCenter Content, and integration of Oracle WebCenter with legacy applications. 3Di has deep technical expertise in content management, digital asset management, portal design, user experience, information architecture, identity management, records management, service-oriented architecture, business process management, database services, enterprise search solutions, and systems integration.
3Di has developed industry-leading solutions using Oracle WebCenter, including an online permitting solution for one of the largest permitting entities in the US, featured in this Webcast, and a customer self-service portal for the largest public utility in the US, featured in this Webcast. This customer self-service portal project was one of the recipients of the prestigious 2012 Oracle Fusion Middleware Innovation Awards for Oracle WebCenter.
Learn more about 3Di’s service offerings or contact 3Di directly. | | | | | FEATURED TRAINING | | | Oracle WebCenter Sites 11g for System Administrators. Get the skills you need to install, configure, and administer Oracle WebCenter Sites 11g. Learn about the product architecture as well as the support tools provided for the content server and for interpreting the log files. | | EVENTS | |
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