Oracle Extends Industry-Leading Lifetime Service Commitment to Siebel Customers
Protects Siebel Customer Investments and Delivers Comprehensive, Flexible Support for a Superior Ownership Experience
REDWOOD SHORES, Calif., February 22, 2006 08:01 PM
Furthering its commitment to protect Siebel customer investments and create a superior ownership experience, Oracle today announced that it will extend its industry-leading, Oracle(r) Lifetime Support Policy to Siebel customers. The Oracle policy now covers Siebel 7.8 products, as well the upcoming release 8 of the major Siebel product lines. Similar to the Lifetime Support Policy introduced last year at Oracle OpenWorld, the Oracle Lifetime Support Policy for Siebel customers offers three levels of support: Premier Support, Extended Support and Sustaining Support.
This represents the first time that Siebel customers have had a standard support policy for their products. As part of the Oracle Lifetime Support commitment, Siebel customers now have access to technical support experts and future upgrades to major releases for all licensed Oracle product lines with a current Oracle Support contract. In addition, Oracle plans to continue maintaining Siebel's currently supported hardware platforms, databases, and operating systems, -- including IBM and Microsoft .NET -- as part of its commitment to protect, extend, and evolve the value of its customers' technology investments. Terms, conditions, and limitations apply. For details on the Oracle Lifetime Support Policy, please visit http://www.oracle.com/support/premier/lifetime-support-policy.html
"Oracle leads the industry with the most comprehensive and flexible support policy, providing five full years of support across the entire application and technology stack. We help customers maximize their Oracle investment, optimize the system availability and performance of their Oracle products, and give them greater control of their upgrade strategy," said Juergen Rottler, executive vice president, Oracle Support and Oracle On Demand. "To date, Oracle's PeopleSoft and JD Edwards customers have expressed record levels of customer satisfaction for Oracle Support Services. We expect, and are committed to achieving that same level of satisfaction with Siebel customers."
"Having access to Oracle's Lifetime Support Policy helps eliminate the uncertainty that support for our Siebel solutions may be discontinued before we are ready to upgrade," said Larry Singer, senior vice president and Strategic Insight Officer, Sun Microsystems, Inc., which runs Siebel applications. "Oracle has taken the pressure off the upgrade planning and budgeting process, and lets our business strategy drive our upgrade strategy. We are confident in Oracle's long-term commitment to support and enhance our Siebel solution."
"Oracle has been successful in protecting PeopleSoft customer investments to date with their combined support organization," said Rob Martens, global director, Front Office Technology, Ingersoll Rand. "As an existing Oracle and Siebel customer, we expect to continue reaping the benefits of working with a support team that is made up of professionals from all of the world's top enterprise software companies, now under one roof - Oracle."
Comprehensive and Flexible Support
The Oracle Lifetime Support Policy outlines support options, guarantees access to technical experts, helps customers take full advantage of major releases and product enhancements, and helps ensure that Oracle will always be there to support their business. The Policy demonstrates Oracle's long-term commitment to a superior ownership experience for its customers, and puts users in control to determine when and how business needs drive their upgrade strategy. Comprehensive and flexible, the Oracle Lifetime Support Policy includes:
* Premier Support provides maintenance and support of Oracle technology and applications for five years from their general availability date. Premier Support includes major product and technology releases; updates, fixes, and security alerts; tax, legal, and regulatory updates; upgrade scripts; and certification with new third-party products and versions.
* Extended Support extends Premier Support for an additional three years on select releases for an additional fee and also includes access to upgrade to the next generation of Oracle products and technology.
* Sustaining Support provides access to major product and technology releases and technical support including access to online support tools, Oracle knowledgebases, and call center technical support.
About Oracle Support
Oracle Support gives customers access to the most advanced support organization in the world. The global support team drives better results for customers by helping deliver optimal performance for Oracle Applications, including JD Edwards, PeopleSoft, and Siebel product lines. No other support organization can match Oracle's breadth and depth of technical expertise, advanced support technologies, or global reach.
Oracle Customer Support has long been a leader in providing highest levels of customer support and service innovation to Oracle's global customer base. Oracle Premier Support has received many industry awards by providing not only exceptional technical support and comprehensive problem resolution but also by proactively helping Oracle customers maximize the ongoing value received from their Oracle investments. Oracle customers can leverage Oracle's support innovations in advanced support tools, automation, and software management.
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
The above is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle.