Central Hudson Gas & Electric Corporation Deploys Oracle® Utilities Mobile Workforce Management to Enable Real-Time Scheduling
Oracle OpenWorld, San Francisco – September 22, 2008
News Facts
Central Hudson Gas & Electric Corporation, a New York-based utility that provides electricity and natural gas along with superior energy services to its residential and business customers, has upgraded its Oracle® Utilities Mobile Workforce Management application to take advantage of new functionality that allows users to improve workforce productivity, plan maintenance more effectively and enhance customer service. This new version utilizes Oracle Utilities’ new real-time scheduling engine.
The utility needed to handle both emergencies and routine service calls in real-time, while also efficiently and effectively managing remote scheduling. The latest version of Oracle Utilities Mobile Workforce Management provides real-time scheduling capabilities needed to manage intra-day schedule changes due to emergency work requests and other work-order changes. Central Hudson Gas & Electric can now automatically coordinate changes to field crew schedules and readjust other pending work in real-time – as opposed to manually rescheduling the various tasks – ultimately helping to save time and reduce human error.
Further, with a comprehensive, real-time view of all pending tasks, the Oracle system is able to calculate routes that group service calls most efficiently for technicians working in a particular geographic area. This functionality helps Central Hudson Gas & Electric reduce overall workforce travel time and minimize costs as well as vehicle wear and tear.
Supporting Quotes
“Oracle Utilities Mobile Workforce Management enables utilities to improve communication between their operations and field personnel and optimize available workforces – ultimately improving customer service. Central Hudson Gas & Electric is already reaping the benefits of the application’s ability to manage service requests in real time, resulting in time and money saved,” said Quentin Grady, senior vice president and general manager, Oracle Utilities.
“Oracle Utilities Mobile Workforce Management’s scheduling capabilities and improved product functionality have allowed our field staff to plan effectively, leading to increased responsiveness and improved customer satisfaction,” said Charlie Freni, senior vice president of customer services, Central Hudson Gas & Electric Corporation.
Supporting Resources
About Oracle Utilities
Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle’s industry-leading enterprise applications, business intelligence tools, middleware and database technologies. Oracle Utilities enables its customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit http://www.oracle.com/industries/utilities.
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