Oracle Awarded the 2008 SSPA STAR Award for Service Excellence in Mission Critical Support

Oracle announced it has been awarded the “2008 STAR Award for Service Excellence in Mission Critical Support – Software” from the Service & Support Professionals Association (SSPA).

Oracle was recognized for providing industry leading technical support in mission-critical environments where system up-time is imperative.

Since 2002, the SSPA have honored Oracle with a total of 13 awards, more STAR awards than any technology company.

Oracle was honored with the Services Industry Leadership Award last year and also recognized for several years of service on the SSPA Advisory Board that helps set the vision and strategy for the technical services industry.

Oracle was inducted into the SSPA Hall of Fame in 2005. This recognition is awarded to a select group of companies that have won five SSPA STAR Awards since the program inception in 1990.

“The STAR Awards have become the industry standard in recognizing service and support organizations that demonstrate an ongoing high-level commitment to delivering world-class results,” said Stephen Smith, executive director, SSPA. “Oracle proved itself through very intense peer competition.”

"Oracle Customer Services deserves to be the recipient of this excellence award," said Vito Forte, CIO, WorleyParsons. “Oracle provides me with more than mission critical support; it gives me peace of mind. We rely on Oracle on a day-to-day basis to provide us with the knowledge, skills and expertise, as well as a really good escalation path, which we require in order to enable us to manage and run our applications without disruption or downtime. I feel Oracle Customer Services is dedicated to WorleyParsons' success, playing a critical role in our business."

"We are honored to receive this recognition from SSPA," said Juergen Rottler, executive vice president of Oracle Global Customer Services. "This industry leadership award reflects our dedication to customer success and our ongoing commitment to help customers accelerate business value from Oracle solutions while lowering cost of ownership and risk throughout the entire software solution lifecycle.”