Forrester evaluated eight leading order management solutions for “The Forrester Wave: Order Management Hubs, Q4 2008.” The products were evaluated against 152 criteria.
According to Forrester, the Oracle E-Business Suite was one solution that “led the pack among the Leaders who delivered technologies that support the perfect order.”
The research states that the Oracle E-Business Suite “articulates a strong, integrated vision for end-to-end order management,” and Oracle “delivers a rich go-to-market strategy for the Oracle E-Business Suite.”
Forrester’s research also found that on the infrastructure side, “Siebel Customer Order Management ranked the highest with the most comprehensive support for inbound order channels. Market-leading areas include support for direct field sales, call center, mobile device, machine-to-machine, and partners.”
Additionally, Forrester stated that a “combination of leading analytical capabilities, reporting richness and flexible data model support earns Siebel Customer Order Management top honors in the data and infrastructure category.”
“With end-to-end integration and automation across the entire order management lifecycle – from order promising and order capture to transportation and shipment – we are enabling our customers to consistently achieve a perfect order,” said Oracle Vice President Product Strategy, Jon Chorley. “Forrester Research’s recognition of the Oracle E-Business Suite Order Fulfillment as a leader reflects our commitment to equipping our customers to deliver the right product, in the right quantity, at the right cost.”
“Siebel Customer Order Management delivers end-to-end order management that crucial to our customers’ business success and their ability to build strong customer relationships,” said Oracle Senior Vice President of CRM, Anthony Lye. “We are pleased to be recognized by Forrester Research as a leader in Order Management Hubs. It’s further proof of our dedication to help companies master order processing in order to retain customers and drive profitability.”