Oracle Press Release

Oracle Announces Additional Functionality in Oracle® CRM On Demand Release 16

New Applications Deliver End-To-End Breadth To Further Enterprise Business Value With Oracle CRM On Demand

Redwood Shores, CA – February 18, 2009

News Facts

Oracle® CRM On Demand Release 16, the latest release of Oracle’s industry-leading on demand CRM service that continues Oracle's commitment to CRM innovation, introduces five additional products continuing on last month’s announcement. These applications include: Oracle Self-Service E-Billing On Demand, Oracle Sales Library, Oracle CRM On Demand Deal Management, Oracle CRM On Demand Enterprise Disaster Recovery and Oracle AIA integration from Oracle CRM On Demand to JD Edwards EnterpriseOne.
Interactive statements, advanced analytics and PCI DSS Level 1 certification helps Oracle Self-Service E-Billing On Demand customers increase loyalty, accelerate payment collection and reduce costs.
Oracle Sales Library is a single repository of an organization's sales materials that helps improve collaboration within and among sales teams, while increasing close rates. Sales reps can quickly and easily create targeted and effective presentations, as well as access, preview and download slides—or an entire presentation—to find relevant content. A rich set of social networking tools enables users to share, rate, review and tag slides so that everyone in an organization can leverage the most effective sales materials.
Oracle CRM On Demand Deal Management empowers your sales force to negotiate deals more effectively and maximize profitability. With a highly intuitive user interface, Deal Management features new deal scoring and price recommendation support; advanced what-if modeling and market information; and customer purchase history features, that can translate to maximized revenues and margins, more effective price negotiations and accelerated deal closures for customers.
By providing annual disaster simulation, guaranteed recovery point objective and real-time database synchronization, Oracle CRM On Demand Enterprise Disaster Recovery users can be confident that risk mitigation, business continuity and compliance and regulatory processes are in place at any critical moment.
Oracle AIA integration from Oracle CRM On Demand to JD Edwards EnterpriseOne now introduces complete lead-to-quote and order business processes for JD EnterpriseOne 8.12 customers, as well as real-time synchronization, user interface integration into quotes and orders and data integration of accounts, contacts and products. By implementing this new integration or extending existing JD Edwards EnterpriseOne investments to deliver CRM when needed and maintaining a single view of the customer, organizations can improve customer satisfaction with more accurate, timely ordering, close deals more quickly with complete opportunity to quote and order process and save time and reduce business risk with productized integration.

Supporting Quote

“These latest products are exemplary and demonstrate how Oracle innovates to deliver an unrivalled, complete CRM experience for maximum business value and benefits,” said Oracle Senior Vice President of CRM Anthony Lye. “Only Oracle can combine the resources, experience and vision to offer organizations across the board with the flexibility and options that positively impact business results at every customer touchpoint.”

Supporting Resources

January 26 Webinar with Anthony Lye

About Oracle

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Contact Info

Susie Penner
Oracle
+1.650.506.1973
susanne.penner@oracle.com

Aaron Wessels
Blanc & Otus
+1.415.378.8090
awessels@blancandotus.com