Oracle Press Release

Oracle Updates Oracle® User Productivity Kit and User Productivity Kit Professional for Use Across Enterprise Applications

Drives Retention of Corporate Knowledge, Increased Productivity and Return on Investment for Enterprise Software Implementations

Redwood Shores, CA – February 19, 2009

News Facts

Capturing organizational knowledge and increasing productivity is critical to remaining competitive in today’s marketplace. The new Oracle® User Productivity Kit (UPK) v3.5 and Oracle User Productivity Kit Professional (UPK Professional) v6.1 are now available to help organizations retain corporate knowledge and increase end user productivity of all enterprise applications, including non-Oracle applications.
Companies rely on the product to help ensure user adoption of enterprise applications and address current workforce conditions – workforce fluctuation, travel restrictions, reduced training budgets, and an expected fast ROI on enterprise application rollouts or upgrades.
Oracle UPK and Oracle UPK Professional create documentation, simulations and in-application performance support to aid in the success of enterprise applications. Combined with business process documentation tool Oracle Tutor, these products provide a foundation for end-user training and implementation, enabling accelerated user adoption and allowing organizations to be productive from day one.
The updated versions of Oracle User Productivity Kit and Oracle UPK Professional are the first since Oracle’s acquisition of Global Knowledge Software and highlight Oracle’s ongoing commitment to supporting and improving the platforms.

Additional Features and Details

Oracle UPK v3.5 and Oracle UPK Professional v6.1 are enhanced with key features, including:
Customizable Document Output – Organizations can differentiate their printed documentation by customizing their outputs to maintain corporate branding standards and meet business needs.
Automatic Context Capture – Previous versions of Oracle UPK captured context information during recording sessions for Oracle and SAP applications only, enabling context-sensitive help to reduce ongoing performance support costs. With the addition of the new SmartMatch feature, context information can now be captured for any Internet Explorer (IE) browser application as well, enabling context-sensitive help for IE-based applications across the enterprise.
Copy and Paste Frames – The ability to copy and paste frames allows users to re-use content across topics, enabling dramatically reduced content creation time.
Additional Language Support – Support for 21 languages to help increase global use of product and empower customers around the world.
Customers who are current on maintenance can easily upgrade to the latest version at no additional charge.

Supporting Quotes

“Oracle User Productivity Kit is integral in helping businesses lower implementation costs, drive employee engagement and preserve organizational knowledge,” said Oracle Vice President of Application Development and Product Strategy for AIA Jose Lazares. “The latest release of Oracle UPK and Oracle UPK Professional demonstrates Oracle’s commitment to helping customers maximize the value of their enterprise applications and reduce the time it takes to realize a return on their investment.”
“Enterprise organizations around the world face immense challenges and are seeking answers to help cut costs, while drastically improving processes in order to stay competitive during today’s extremely tough economic climate,” said Rebecca Wetterman, vice president, Nucleus Research. “Technology innovations that help enterprise IT staff save time and immediately deliver business value and increased productivity through streamlined adoption and use of enterprise applications are a welcome sight for many organizations right now.”

Supporting Resources

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Contact Info

Danielle Cormier
Oracle
+1.610.949.6735
danielle.cormier@oracle.com

Joan Levy
Blanc & Otus
+1.415.856.5110
jlevy@blancandotus.com