Technology Integration Group Selects Oracle Over SAP, Microsoft and Infor to Drive Enterprise Transformation
Oracle® E-Business Suite Release 12.1 Will Modernize Company’s Service Organization and Provide Real-time, Centralized Information
Redwood Shores, CA – July 30, 2009
News Facts
Technology Integration Group (TIG), a premier computer systems integrator and IT solutions consultant, chose Oracle over SAP, Microsoft and Infor to support future growth, gain enterprise-wide access to information and improve its service organization.
After conducting a comprehensive evaluation of multiple vendors, TIG found Oracle to be the best choice because of the integrated business intelligence capabilities built into Oracle’s ERP applications, as well as Oracle’s best-in-class
CRM On Demand offering.
A midsize company, TIG will replace a 12-year old character-based ERP system from Forte with the
Oracle® E-Business Suite Release 12.1. The company plans to deploy Oracle’s customer relationship management (CRM), financials, projects, channel revenue management and supply chain management (SCM) applications as well as Oracle Business Intelligence Enterprise Edition.
The company will also retire an outdated CRM system from Astea and deploy Oracle CRM On Demand.
Modernized Systems Will Deliver More Complete Information and Improve Service
The Oracle E-Business Suite Release 12.1 will provide TIG with integrated analytics from
Oracle Business Intelligence Applications including Oracle Financial Analytics, Oracle Procurement and Spend Analytics, Oracle Project Analytics and Oracle Supply Chain and Order Management Analytics, which are prebuilt intelligence solutions that deliver insight into key business processes. As a result, the company will be able to make proactive real-time decisions that will help improve customer service.
With TIG’s legacy CRM solution, the company’s sales reps managed and maintained customer data using excel spreadsheets. With Oracle CRM On Demand, customer and sales information will be centralized and pipeline tools will help the sales team manage and track the progress of the sales cycle.
Using
Oracle Field Service, TIG will be able to dispatch instant, automated information to its field reps so that they can provide timely information to customers and better manage timelines and customers’ expectations.
Oracle Project Management will give TIG visibility and control in order to plan projects effectively, allocate resources and forecast to completion, while managing customer expectations.
As a reseller of most of the major hardware and software vendors,
Oracle Channel Revenue Management will be critical in helping TIG gain complete fund management capabilities, enabling the sales force to view planned, committed, earned and paid sales.
Relying on
Oracle Depot Repair, TIG will be able to manage its efforts with Dell to provide K-12 schools and school districts with refurbished laptops. Oracle Depot Repair will help streamline and automate the entire in-house repair and service process for TIG.
Supporting Quote
“After evaluating vendors like SAP and Microsoft, Oracle stood out as the right choice for this important IT transformation,” said Erik Quade, Chief Information Officer, Technology Integration Group. “The access to real-time information that the Oracle E-Business Suite Release 12.1 can provide will have a profound impact on our relationships with vendors, customers and employees. We expect this implementation to make us more efficient and productive while significantly impacting our bottom line.”
Supporting Resources
Oracle Innovation Showcase
For more than 32 years, Oracle has been a technology innovator, transforming the way business is conducted. To learn about Oracle’s latest technologies, visit the Innovation Showcase during the 100 days before Oracle OpenWorld. See oracle.com/innovation for more information.
About Oracle
Oracle (NASDAQ: ORCL) is the world's largest business software company. For more information about Oracle, please visit our Web site at http://www.oracle.com/.
About TIG
A premier IT systems integrator, TIG has over 28 years of experience providing customers with best-in-class technology solutions. Offering a consultative approach to fulfilling clients’ unique computing needs, TIG is committed to providing the highest level of service, value, and advanced technology. An award-winning Certified Minority Enterprise, certified Small Business, and Corporate Plus® member of the National Minority Supplier Development Council (NMSDC), TIG is a leading diversity supplier to organizations nationwide. Financially stable, TIG has remained profitable every year since the company’s founding in 1981. In addition to the company’s headquarters in San Diego, TIG has offices located in Albuquerque, Atlanta, Boise, Boulder, Denver, Detroit, Honolulu, Indianapolis, Irvine, Las Vegas, Los Alamitos, Philadelphia, Torrance, Richmond, Sacramento, San Antonio, San Francisco Bay area, Seattle, Tampa, Heidelberg, Germany, and Shanghai, China.
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Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
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