Oracle Announces First Comprehensive Approach to Enterprise Application Documents
Oracle® Content Management’s Integration with Oracle Applications Makes Business Documents More Manageable and Easily Accessible
Oracle OpenWorld, San Francisco, Calif. – Oct. 12, 2009
To help accelerate business processes constrained by critical information tied up in paper forms and electronic documents and to enrich sales and support processes limited by poor visibility to relevant customer and product documentation, Oracle today announced the industry’s first comprehensive approach to managing Enterprise Application Documents.
Oracle’s Enterprise Application Documents approach is enabled by the tight integration between Oracle® Content Management products, part of the Oracle Fusion Middleware product family, and Oracle Applications. With this integration, Oracle is providing its Applications’ customers with a comprehensive set of content management services that makes all paper-based and electronic documents -- including invoices, HR forms, product specifications and customer contracts -- directly visible, searchable and manageable from within Oracle Applications.
Integrated management of Enterprise Application Documents is available today through adapters for Oracle Enterprise Content Management Suite that are certified for the Oracle E-Business Suite, Oracle's PeopleSoft Enterprise, Oracle’s Siebel CRM and Oracle’s JD Edwards EnterpriseOne. These flexible application adapters preserve the integration with enterprise applications during application upgrades, reducing the cost of upgrades and their potential for disruption.
Because Oracle is the only company that uses a common technology platform (based on Oracle Fusion Middleware products and Oracle Database 11g) to deliver both industry leading enterprise applications and best-of-breed content management, it is uniquely capable of providing a secure and scalable infrastructure for the complete end-to-end processing of all Enterprise Application Documents within transactional ERP applications, sales and service oriented CRM applications and custom applications.
A New Approach
Oracle’s Enterprise Application Documents approach helps customers accelerate processing paper and electronic documents, reduce errors and costs associated with manual processing and improve accessibility and usefulness of documents containing business-critical information. Oracle Content Management enables end-to-end processing of these documents through its document capture, records management and retention and enterprise search capabilities.
Oracle Enterprise Content Management Suite enables customers to upgrade their isolated and inefficient image and document storage systems to a unified, scalable and secure repository built on Oracle Database 11g.
Oracle Enterprise Content Management Suite, which runs on Oracle SOA Suite technology, manages Enterprise Application Documents using open standards like BPEL and allows these documents to be quickly integrated into custom business processes. This also means customers can use Business Activity Monitoring (BAM) systems, such as the one in Oracle SOA Suite, to monitor processes and Enterprise Application Documents through real-time dashboards.
“When your employees can’t see critical enterprise documents like invoices, customer agreements and product specifications while they are working in their CRM and ERP applications, they can feel like they are flying blind,” said Andy MacMillan, vice president, Product Management, Oracle. “We realized that we needed to take a comprehensive approach to managing Enterprise Application Documents that would work both in the context of CRM applications that require flexible, ad hoc access to customer and product documents and with ERP applications that have high volume, transactional requirements. We realized that just providing ad hoc or transactional support wouldn’t let our customers empower all their users and reap the productivity gains possible through a truly unified approach to Enterprise Application Documents.”
“We’re always looking for ways to make Oracle Applications even more powerful, easier to use and simpler to maintain,” said Steve Miranda, senior vice president, Applications Development, Oracle. “Our approach to integrating Enterprise Application Documents into Oracle Applications helps our customers accelerate their business processes within CRM and ERP, find the documents they need faster and manage these documents more efficiently and effectively.”
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