Marsh U.S. Consumer Strikes Up Partnership With Oracle Insurance to Improve Service and Support Business Growth
Leading Insurance Program Broker and Administrator to Leverage Oracle's Insurance Application Platform to Provide Outsourced Administration and Call Center Solutions
Oracle OpenWorld, San Francisco - October 13, 2009
News Facts
The company's BPO services, which provide comprehensive, “private label” back-office and marketing support services to leading national carriers, financial institutions and other service businesses, play a strategic role in the growth of Marsh's U.S. business.
To support continued growth and differentiation in the BPO segment, Marsh selected Oracle's modern, rules-based insurance solutions to extend its ability to bring value-added business performance optimization capabilities to its customers.
In addition, the Oracle Insurance applications will enable Marsh to provide end-to-end policy administration and billing processes across multiple lines of business for its customers.
Marsh U.S. Consumer will also be utilized by Oracle as a key third party administrator, giving clients exposure to more options that can help improve their overall efficiency and success within the industry.
Supporting Quotes:
“To support continued growth across our U.S. business process outsourcing segment, we required a strategic technology partner with proven success in the insurance industry. Oracle Insurance provided us with a robust, end-to-end solution that will help us improve offerings to our customers. It also will give us increased agility to respond to changing market demands and swiftly capitalize on opportunities for strategic growth in our BPO sector,” said Rob McGinnis, Chief Executive Officer, Marsh U.S. Consumer.
“Insurers are looking to remove the constraints of siloed legacy systems and enable the flexibility and information visibility necessary to compete effectively in a rapidly changing economic and regulatory climate. Oracle Insurance is dedicated to meeting the needs of the modern insurance enterprise and is committed to providing companies, such as Marsh U.S. Consumer, with comprehensive solutions that enable them to remain competitive and ensure continued business success,” said Rick Connors, Senior Vice President and General Manager, Oracle Insurance.
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