Oracle Press Release

Oracle® Enterprise Manager Redefines Real User Experience Management

New Release of Oracle Real User Experience Insight Delivers Integrated Performance Diagnostics, Enables Faster Problem Resolution and Lower Total Cost of Ownership

Redwood Shores, Calif – December 1, 2009

News Facts

Today, Oracle announced Oracle® Real User Experience Insight 6.0.
A key component of the Oracle Enterprise Manager product family, Oracle Real User Experience Insight is a real-user monitoring solution for business applications that combines performance and usage analysis into a single offering.
Oracle Real User Experience Insight integrates with the performance diagnostics capabilities of Oracle Enterprise Manager, helping to identify and resolve user experience issues before business is impacted.
Integration with Oracle’s Java Diagnostic and SOA Management capabilities provides a unique, single-vendor solution for proactively diagnosing anomalies from the end-user perspective through to the application, middleware and database. This allows businesses to decrease the time it takes to identify and repair issues, while increasing customer satisfaction.
The new release delivers enhanced Accelerators for Oracle’s Siebel CRM, the Oracle E-Business Suite, Oracle’s PeopleSoft Enterprise, and Oracle’s JD Edwards EnterpriseOne, providing improved end-user monitoring and service level management for these applications.

Improving Business Visibility and User Experience

With Oracle Real User Experience Insight, business and IT stakeholders can develop a shared understanding of their application users’ behavior and optimize their experience through proactive application management, while reducing support costs.
Oracle Real User Experience Insight 6.0 integrates enterprise-class performance diagnostics with business dashboards and Oracle application-ready accelerators. Key features of the new release include:
Integrated performance diagnostics -- provides correlation of user session information with application diagnostic data for a more seamless resolution workflow and faster problem resolution;
Full user session replay -- enables organizations to maximize their Web application usage and conversions by replaying all step-by-step interactions of the end user, providing insight into how specific end users interact with and experience their site;
Customizable monitoring dashboards -- can be targeted to specific users and made application specific. This provides both IT and business users a single view with actionable intelligence, to help identify trends, patterns and anomalies.
Additional new capabilities to help meet the challenges of application performance management, include:
Integrated intelligence to monitor and support Oracle Application Development Framework and Oracle WebLogic Portal-based applications;
Improved security with support for Oracle Single Sign-on to login to Oracle Real User Experience Insight;
Key Performance Indicator (KPI) correlations, which can help identify issues that impact multiple KPIs and hence eliminate situations that could lead to significant business loss;
Advanced discovery and monitoring of Oracle E-Business Suite applications that run in forms socket mode.

Supporting Quotes

"With a unique monitoring solution to capture and replay entire user sessions, Oracle Real User Experience 6.0 enables a shared understanding of application users’ experience and helps to close the traditional gap between business and IT,” said Richard Sarwal, Oracle senior vice president, Product Development. “By providing a complete picture of performance analysis and insight into business trends and user preferences, Oracle Real User Experience 6.0 can accelerate problem resolution for under-performing applications, significantly lower the total cost of ownership and improve the overall customer experience.”
“With Oracle Real User Experience Insight, we can now pinpoint the real cause of problems at a glance, rather than relying on lengthy fault analysis. This saves an enormous amount of time. The insights provided also enable us to proactively address potential performance bottlenecks, thereby ensuring the best possible degree of user satisfaction,” said Harald Berger, Head of Operational IT-Management, AMK/AMI/CC, DekaBank.

Supporting Resources

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Contact Info

Teri Whitaker
Oracle
+1.650.506.9914
teri.whitaker@oracle.com

Meredith Obendorfer
Blanc & Otus
+1.415.856.5167
mobendorfer@blancandotus.com