Oracle Announces Oracle® Utilities Customer Care and Billing Release 2.3
Enhancements Help Utilities Boost Customer Service, Further Support Smart Grid Initiatives, Reach New Markets and Lower Total Cost of Ownership
Sao Paulo, Brasil, January 18, 2010
Oracle announced the availability of Oracle Utilities Customer Care and Billing 2.3, which includes enhancements that help utilities boost their customer service, further support their smart grid initiatives, reach new markets and lower total cost of ownership.
Oracle Utilities Customer Care and Billing helps customers manage all aspects of the utility customer lifecycle including service connection, meter read management (index and interval), complex billing, payment processing and debt collection. In addition, the product also supports associated functions like field service, meter management, sales and marketing and conservation management, while providing a very flexible rating engine and efficient contact center management application.
Oracle Utilities Customer Care and Billing 2.3 helps manage key aspects of the utility customer lifecycle through:
Enhanced Customer Service – This version provides enhanced cashiering, which supports payments in multiple currencies.
Further Support for Smart Grid Initiatives – To assist utilities undertaking smart grid initiatives, this version helps easily address various net metering scenarios in which the customer has its own renewable energy source.
Reach New Markets – This version supports utilities expanding into new and emerging markets, including the additional functionality to validate common national and tax identification numbers in Spain, Portugal and Argentina; and supports additional tax accounting settlement options.
Lower Total Cost of Ownership – This version enables utilities to reduce overall implementation and ongoing maintenance costs and efforts. It includes additional out-of-the-box features, such as enhanced rate management capabilities and further automation of processes, with the configured system to better support the dynamic nature of rating across all jurisdictions.
“This new release of Oracle Utilities Customer Care and Billing exemplifies Oracle’s commitment to ongoing innovation. We are pleased to continue to enhance the benefits and options we offer our customers,” said Linda Jackman, vice president of product management, Oracle Utilities
Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle’s industry-leading enterprise applications, business intelligence tools, middleware and database technologies. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit www.oracle.com/goto/utilities.
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