Visayan Electric Company Implements Oracle Utilities Customer Care and Billing to Increase Customer Service Efficiency
CS Week, Nashville, Tenn. – May 25, 2010
Visayan Electric Company, Inc. (VECO), a subsidiary of AboitizPower in the Philippines, recently went live with Oracle Utilities Customer Care and Billing.
Oracle Customer Care and Billing helps VECO improve efficiency in processing customers’ requests for services, such as power connection, change of ownership, temporary disconnection, reconnection, billing adjustments and service retirement.
The software also enables the utility to respond quickly to emergencies and customer complaints, as well as efficiently maintain customer records, integrate data for easier reconciliation, provide on-time and accurate billing and comply with changes in the power rate structure.
The application interfaces with Oracle Financials and business intelligence applications, providing VECO with accurate reporting and faster response to regulatory requirements.
VECO’s implementation provides AboitizPower with a standard, integrated and unified solution for its entire power distribution business. The solution will be rolled out to the other subsidiaries, starting with Davao Light and Power Company (DLPC).
“Oracle Utilities Customer Care and Billing is a highly configurable solution that helps manage all aspects of customer information and billing. With the help of Oracle Consulting, we now have the application we need to improve service delivery across all our distribution units and to help us to compete more effectively,” said Bong Borja, assistant vice president, information services, Power Distribution Group, AboitizPower.
“Around the world, utilities are under pressure to address customer demands, improve environmental quality and comply with regulatory requirements. Oracle Utilities provides a choice of mission-critical applications to deliver tangible business results. Our success in the industry illustrates the solid value we bring to our customers,” said Jo-Anne Ruhl, vice president and general manager APAC, Oracle Utilities.
Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle’s industry-leading enterprise applications, business intelligence tools, middleware and database technologies. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit www.oracle.com/goto/utilities.
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