CLB is replacing a 32-year-old customer information system (CIS) with Oracle’s integrated utility platform, which supports complete customer care, billing, credit and collections and payment processing along with real time field service scheduling, dispatch and communication. The project is one of several aimed at transforming city operations over the next five years by replacing legacy computer systems. Project objectives include improved customer service and convenience; increasing efficiency from meter to cash; ability to support future Automatic Meter Reading/Advanced Metering Infrastructure (AMR/AMI) goals; and the ability to support flexible billing rates that support conservation efforts.
Oracle Utilities Customer Care and Billing will provide CLB with a complete view of customer data, helping to streamline billing processes and enable more responsive customer service. The city expects that the solution will also improve customer convenience by providing e-billing and online self-service features.
The CLB project also includes the implementation of Oracle Utilities Mobile Workforce Management to improve communication between customer service representatives, dispatchers and technicians – which should boost workforce productivity and reduce operating expenses while helping eliminate missed appointments, service backlogs and overtime costs.
“We selected Oracle because our existing legacy CIS system is inflexible and not equipped to meet our future needs. The Oracle applications will give us a robust, integrated solution, capable of providing the state-of-the-art features that our residents and employees expect of a modern utility,” said Curtis Tani, director of technology services, City of Long Beach.
“We are pleased that City of Long Beach has selected Oracle Utilities solutions for its CIS replacement project. The applications will provide CLB with a 360-degree view of customers, enabling the utility to operate more efficiently and give customers additional information and better service,” said Rodger Smith, senior vice president and general manager, Oracle Utilities.
Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit www.oracle.com/goto/utilities.
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com.
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