New enhancements in Oracle Utilities Mobile Workforce Management 2.1 provide utilities with flexible scheduling options while helping to reduce costs. For example, utilities can automate the cost analysis of choosing different crew, timing and routing options, helping dispatchers ensure that field activities meet utility cost, training and customer satisfaction goals. Additionally, the application permits utilities to include “stand-by” shifts (available for holidays and emergencies, for instance) in normal scheduling procedures. Further, the solution enables utilities to schedule complex activities such as work orders with multiple tasks performed by multiple crews to complete services as quickly and accurately as possible.
The solution also enables utilities to take advantage of advanced collaboration tools. For example, field technicians can access the application on their mobile devices to capture digital content like photographs of damaged equipment or an audio clip of a motor making a peculiar sound. Technicians can attach relevant clips to job activity entries for future display and analysis. Further, technicians can use both Windows Mobile and Android devices with encrypted or unencrypted content.
Further, the solution supports Oracle Utilities Mobile Workforce Analytics. This new, out-of-the-box business intelligence product helps utilities determine, for example, the effectiveness of the field service organization in completing work, the best way to reallocate resources based upon workload and compliance with emergency response-time standards.
“Today, utilities are focused on enhancing customer service, controlling costs and ensuring a safe workplace and a reliable network. Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics provide utilities with the tools they need to balance the dynamics of mobilizing, dispatching and monitoring their field service workforces – improving operational and service efficiency and maximizing customer satisfaction,” said Rodger Smith, senior vice president and general manager, Oracle Utilities.
Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit www.oracle.com/goto/utilities.
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