Oracle Press Release

Oracle Communications Unified CRM and Billing and Revenue Management Solution and Pricing Design Center Achieve TM Forum Frameworx Solution and Product Conformance Certifications

Oracle Remains the Only Vendor to Achieve Frameworx Solution Conformance Certification

Redwood Shores, Calif. – March 15, 2012

News Facts

Oracle today announced that its Oracle Communications Unified Customer Relationship Management (CRM) and Billing and Revenue Management (BRM) Solution has completed the TM Forum Frameworx Solution Conformance Certification. Oracle remains the only vendor that has achieved Frameworx Solution Conformance Certification, to date.
Oracle also announced today that Oracle Communications Pricing Design Center has completed TM Forum’s Frameworx Product Conformance Certification process.
TM Forum’s Frameworx Product and Solution Conformance Assessments enable suppliers and service providers to independently verify a product or solution’s conformance to the Frameworx Business Process and Information models.
The business benefits for service providers adopting Frameworx conformant products and solutions include:
An independent benchmark of product or implementation conformance
Substantial reduction of the cost of RFx process by providing a standard, industry-agreed assessment of conformance to the Frameworx Business Process and Information models
Reduction in the risks associated with complex integration projects by providing the detailed information required to develop an integration roadmap
Simplification of the complexity of integrating products acquired through M&A activity, from both a technical and product portfolio perspective.

Oracle Communications Unified CRM and BRM Solution Frameworx Certification Details:

Oracle Communications Unified CRM and BRM Solution enables service providers to serve their customers and partners seamlessly across multiple channel touchpoints, and create and monetize differentiated offers.
The conformance certification assessment mapped 57 TM Forum Business Process Framework processes to Oracle Communications Unified CRM and BRM Solution. The processes spanned fulfillment, assurance and billing functions within the operations domain.
This solution and Oracle Communications Rapid Offer Design and Order Delivery (RODOD) solution, remain the only productized solutions to be certified conformant against TM Forum’s Business Process Framework (eTOM) and Information Framework (SID) industry standards.

Oracle Communications Pricing Design Center Frameworx Product Conformance Certification Details:

The certification of Oracle Communications Pricing Design Center is an important step to helping CSPs accelerate time to business value. This product:
Enables the rapid design and deployment of simple or complex charging plans through the use of intuitive, Web-based navigation workflows
Supports a full spectrum of pricing capabilities and rating solutions in a single deployment
Offers a consistent user interface and workflows to support any service type, network interface, payment method or market,
Allows CSPs to create new offers and promotions in minutes, versus hours or days.

Supporting Quotes

“Oracle’s pioneering and continuing involvement in the Frameworx Conformance Certification program reflects the company’s commitment to Frameworx standards and interoperability, a commitment now required by leading service providers,” said George Greenlee, senior vice president, product management, TM Forum.
“Oracle’s Unified CRM and BRM Solution’s conformance with Frameworx standards was instrumental in facilitating Hughes Telematics’ (HTI) evaluation and deployment of the solution. In addition, its conformance with the Business Process Framework (eTOM) helped better align HTI, Oracle and our systems integrator, which enabled us to complete the discovery phase in less than two months,” said David Cook, IT director, Hughes Telematics, Inc.
“Given the vast array of business and operational support systems available in the marketplace, standardizing the language by which products are evaluated helps CSPs more easily compare vendors’ offerings, make better informed purchase decisions, and accelerate discovery, integration and implementation.,” said Liam Maxwell, vice president of products, Oracle Communications.

Supporting Resources

About Oracle Communications

Only Oracle’s software and systems span the communications industry technology landscape — from carrier-grade servers, storage and IT infrastructure, to mission-critical business and operational support systems and service delivery platforms; from business intelligence applications and retail point-of-sale solutions to the Java platform running on more than three billion mobile and handheld devices.  Oracle helps 100 of the world's top 100 service providers innovate and exploit new business models, build strong, profitable customer relationships, and streamline operations. For more information, visit

About TM Forum

TM Forum is a global, non-profit industry association focused on simplifying the complexity of running a service provider’s business. As an established industry thought-leader, the Forum serves as a unifying force, enabling more than 850 companies across 195 countries to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards.

The Forum provides a unique, fair and safe environment for the entire value-chain to collaborate on pressing industry issues, helping companies of all sizes gain a competitive edge and the flexibility and speed they need to underpin future growth. Visit:

About Oracle

Oracle engineers hardware and software to work together in the cloud and in your data center.  For more information about Oracle (NASDAQ:ORCL), visit

About Oracle in Industries

Oracle industry solutions leverage the company's best-in-class portfolio of products to address complex business processes relevant to the communications industry, helping speed time to market, reduce costs, and gain a competitive edge.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Katie Barron



Janice Hazen

O’Keeffe & Company