City of Boston and City of Sacramento Use Oracle Software to Enhance Decision-making and Improve Service Delivery to Citizens
Redwood Shores, Calif. – July 26, 2010
• Several innovative cities recently implemented Oracle applications and infrastructure software to improve data transparency and citizen service quality, while cutting costs and enhancing operational efficiency.
• As city leaders focus on investing in infrastructure and improving service delivery despite rising costs and reduced budgets, they also understand that constituents want to see their tax dollars invested wisely, in an open and transparent fashion. As a result, many innovative governments are turning to Oracle to modernize their underlying IT infrastructures and meet goals for increased transparency and efficiency.
Oracle Smart Cities Details
City of Boston, the largest city in Massachusetts with a population of more than 600,000, deployed Oracle’s Hyperion applications as the backbone of Boston About Results (BAR) – the city's centralized performance data and management system. The city uses Oracle Hyperion Performance Scorecard and Oracle Hyperion Planning to pull data from various enterprise systems – including Oracle’s PeopleSoft Enterprise Financial Management and PeopleSoft Enterprise Human Capital Management – to communicate results to the public and department managers and track investment impact. The Hyperion applications enable the city to deliver user-friendly reports with built-in charts, trend arrows and color-coded indicators based on how the city’s actual performance is tracking against annual targets. The city also uses Oracle’s Hyperion Web Analysis to make BAR data available online to citizens, who can view performance information from the city’s 15 largest departments, ranging from police and fire to the library system.
City of Sacramento, which serves approximately 460,000 constituents, implemented a shared services 311 operation based on Oracle’s Siebel CRM to improve the quality and transparency of citizen services, increase operational efficiency and produce data from a single source in order to enhance city services. With Oracle, the city provides multichannel access to various resources, improving real-time information accessibility and enabling individual citizens and community groups to more easily provide input. The consolidated 311 system has also significantly boosted constituent satisfaction by enabling the city to reduce call wait times and accelerate issue resolution within the call center.
“Oracle’s Hyperion applications represent a significant improvement for Boston About Results. Managers find the trend arrows and traffic light indicators very valuable in helping them quickly identify trends. Overall, our ability to present results in a standard management report has made decision-making much easier and more efficient,” said Lisa Calise Signori, director of administration and finance, City of Boston.
“Implementing our 311 service based on Oracle’s Siebel CRM applications has transformed citizen access to city services. Even in the program’s infancy, we realize that we have created an opportunity to dramatically improve service and accessibility to our customers, while gathering information never before captured,” said Gina Knepp, manager, 311 Division, City of Sacramento.
“Local governments face unfunded mandates and reduced tax revenues while their constituents are demanding improved services. Cities must innovate and integrate across their employees, citizens and businesses to thrive in the age of globalization. Oracle helps local governments like Boston and Sacramento improve data accessibility, optimize program delivery, and empower employees to provide citizens with consistent, valuable information,” said Mark Johnson, senior vice president, Oracle Public Sector.