Oracle Press Release

Oracle Communications Order and Service Management Gaining Global Customer Acceptance

Service Providers Achieve Competitive Edge by Accelerating Time to Market, Decreasing Order Fallout and Lowering Operational Costs

Redwood Shores, Calif. – July 28, 2010

News Facts

In order to maintain a competitive edge, leading communications service providers are turning to Oracle solutions to help them introduce and deliver complex, convergent services and flexible offers with improved time to market, decreased order cycle time and greater operational efficiency.
Oracle’s rapid offer design and order delivery solution includes Oracle Communications Order and Service Management, Oracle’s Siebel CRM, Oracle Product Hub for Communications and Oracle Application Integration Architecture for Communications.

Oracle Rapid Offer Design and Order Delivery Customer Details

Romtelecom, one of Romania’s largest communications service providers, has deployed Oracle’s rapid offer design and order delivery solution as a key component in its comprehensive transformation project designed to support a growing portfolio of consumer and business services and bundles. The Oracle solution has also helped Romtelecom to decrease offer time to market and simplify its IT architecture. The company has automated fulfillment of 97 percent of its orders, significantly reducing operational costs. Further, by converging solutions from multiple network platforms, Romtelecom can more rapidly introduce new services and business models, making IT a driver of business effectiveness.
Telekom Malaysia, the leading integrated telecommunications company in Malaysia, has turned to Oracle’s rapid offer design and order delivery solution to help implement a nationwide high-speed broadband network and upgrade the company’s IT infrastructure to address the demands of the 21st century customer. With the advent of broadband services in Malaysia – an initiative led by Telekom Malaysia – the company adopted a new next-generation network (NGN) on a wide scale. Today, Oracle’s integrated application suite enables Telekom Malaysia to support multiple business models, including wholesale, enterprise and retail; and bundle more services and launch them faster. The provider has established a stable platform for high-speed broadband deployment and service delivery.

Supporting Quotes

“Oracle’s solutions have been instrumental in helping us adjust to rapidly changing market dynamics. By integrating our silos and automating virtually all of our orders, we have seen significant reductions in costs. Our IT department has become a catalyst for change, increasing the company’s agility, innovation, customer responsiveness and operational efficiency,” said Radu Cretu, general manager, IT executive directorate, Romtelecom.
“At Telekom Malaysia we are focused on strengthening our position as the ‘new-generation service provider.’ Hence, our role is to deliver cutting-edge services and flexible bundles to meet customer demand quickly and accurately. Oracle’s applications have already helped us meet these demands. We have the agility to expand our business models quickly and pursue a flexible go-to-market strategy, which will lead to significant service improvement and revenue growth,” said Nizam Arshad, vice president of group IT, Telekom Malaysia.
“Communications service providers are under constant pressure to deliver increasingly complex, convergent services, flexible offers and bundles in a timely manner, while reducing operational costs. Companies like Romtelecom and Telekom Malaysia have demonstrated that by automating their order processes and integrating their network silos with Oracle rapid offer design and order delivery solutions, they can increase operational efficiency and maximize revenue,” said Dan Ford, vice president of product marketing, Oracle Communications.

Supporting Resources

About Oracle Communications

Only Oracle’s software and systems span the communications industry technology landscape — from carrier-grade servers, storage and IT infrastructure, to mission-critical business and operational support systems and service delivery platforms; from business intelligence applications and retail point-of-sale solutions to the Java platform running on more than two billion mobile and handheld devices.  Oracle helps 100 of the world's top 100 service providers innovate and exploit new business models, build strong, profitable customer relationships, and streamline operations. For more information, visit

About Oracle

Oracle (NASDAQ: ORCL) provides the most complete, open, and integrated business software and hardware systems in the world. For more information about Oracle, visit


Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact Info

Caroline Yu Vespi

Janice Hazen

O’Keeffe and Company