Monaco Telecom Extends Relationship with Oracle Communications
Leading Communications Service Provider Launches Business Transformation Program Built on Oracle
Redwood Shores, CA – July 29, 2010
Monaco Telecom has selected Oracle Communications to assist in its business transformation program, Synergie, focused on convergence, customer-centricity and quality of service delivery.
In order to offer fixed, mobile, internet and television services in the Principality, Monaco Telecom needed to simplify its complex architecture and provide it with the agility necessary to stay competitive.
This will help Monaco Telecom to streamline its business practices, enabling the company to quickly introduce new offers, improve billing flexibility and provide visibility across the entire order lifecycle.
Currently, Monaco Telecom captures customer information in more than 40 different interfaces connected to four billing systems, four databases and four different business reporting processes.
However, with Synergie, Monaco Telecom is going to drive the reconstruction of its service delivery system through defining and formalising its customer operating modes. This will be achieved using best-practice industry standards and through integrating the functionalities of existing and new applications into one common multi-channel portal.
“This implementation will help Monaco Telecom adjust to rapidly changing market dynamics by enabling us to offer convergent services and ensuring predictable order fulfillment for an enhanced customer experience. Building a strong relationship with Oracle and Oracle Communications Consulting ensures we will receive the most effective solutions in the market to help maximise service delivery and operational efficiency,” said Martin Péronnet.” Chief Executive of Monaco Telecom.
“Our extended relationship with Monaco Telecom is testimony to the power Oracle delivers to the communications industry. We are pleased our products and services contribute strategically as Monaco Telecom transforms it business to best meet the changing demands of its customers,” said Gordon Rawling, director of EMEA marketing, Oracle Communications.
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