Oracle Press Release

Oracle Holds #1 Revenue Share in CRM Applications

Leading Analyst Firm Reports Findings

Redwood Shores, Calif. – July 26, 2012

News Facts

'The CRM Applications market totaled an impressive $19.1B in 2011,' said Mary A. Wardley, IDC VP of CRM and Enterprise Applications. IDC’s market definition is a combination of the following four applications categories: 1) marketing automation, 2) sales automation, 3) customer service and 4) contact center.
The combination of Oracle's performance within these four combined categories gives Oracle a total CRM applications revenue share of 11.0%, placing them in the number 1 position.

Supporting Resources

1) Worldwide Customer Service Applications 2011 Vendor Shares: Service Moves into High Gear With Customer Experience and Social Focus (#235503, June 2012)

2) Worldwide Sales Automation Applications 2011 Vendor Shares: Poised for the Selling Season (235472, June 2012)

3) Worldwide Marketing Automation Applications 2011 Vendor Shares: High Growth Shows Return to Building Business (#235474, June 2012)

About Oracle

Oracle engineers hardware and software to work together in the cloud and in your data center.  For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com

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Contact Info

Christine Randle
Oracle
+1.571.455.0415
christine.randle@oracle.com

Aaron Wessels
Blanc & Otus
+1.415.378.8090
awessels@blancandotus.com