Oracle Press Release

Oracle Study Says Utilities Not Yet Seizing Smart Grid Data Potential

North American Utilities Expect Analytics Will Drive Operational Efficiency; Less than Half are Using Big Data to Improve Customer Service

Redwood Shores, Calif. – July 23, 2013

News Summary

Utilities today accumulate enormous amounts of smart grid data, but still need to turn information into business value. A new Oracle study, “Utilities and Big Data: Accelerating the Drive to Value,” the second annual study in the Oracle Utilities Big Data series, shows utilities are increasingly prepared for the smart grid data influx compared to last year, but still struggle to fully leverage the data collected. Significant potential still exists to use this information to drive customer service and operational improvements for business value.

News Facts

Oracle’s “Utilities and Big Data: Accelerating the Drive to Value” report surveyed 151 North American senior-level utilities executives with smart meter programs to gauge:
Preparedness to handle the big data influx
How data is being used to improve operations and customer service
Future short- and long-term plans to use smart grid data
The potential of cloud-based solutions for data management and analysis
Where utilities will derive the greatest value from predictive analytics.
While more utilities say they are completely prepared this year compared to one year ago, less than half of utilities report they are using smart grid data to improve customer service and operational efficiency today.

Key Survey Findings

Preparedness Increasing, but Still Lagging: Utilities are more prepared to manage the data deluge today than they were one year ago, with 17 percent responding they are completely prepared, up from 9 percent in 2012. However, the majority still say they are underprepared. Utilities report slight improvements in information sharing and using information for strategic decision making.
Opportunity to Improve Customer Service: Fewer than half of utilities today use smart grid data to provide alerts or make other direct customer service improvements.
Big Data Skills Gap is Real: Sixty-two percent of survey respondents said they have a big data skills gap – including those who say they are prepared for the smart grid data influx.
Potential in the Cloud: While two out of three utilities are considering cloud-based solutions for smart grid/smart meter data management and analysis, only 26 percent are actually planning, implementing or maintaining a cloud solution today.
Utilities Believe in Analytics: Seventy percent of utilities said they expect predictive analytics to improve revenue protection and 61 percent said they expect it to reduce asset maintenance costs.

Supporting Quote

“Our new study shows that while more utilities today, over last year, are completely prepared to handle the big data influx from smart grid, most still struggle to get business value from the information they collect. The most progressive utilities are transforming themselves now into data-driven businesses to accelerate the opportunities big data and analytics can bring to improving customer service and operational efficiencies,” said Rodger Smith, senior vice president and general manager, Oracle Utilities.Oracle Utilities Receives Highest Rating Given in MarketScope for Outage Management Systems Report

Supporting Resources

About Oracle Utilities

Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit www.oracle.com/goto/utilities.

About Oracle

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Contact Info

Caroline Vespi
Oracle
+1.650.506.8920
caroline.vespi@oracle.com