American Career College and West Coast University Use Oracle HCM Cloud to Transform HR and Shift Focus to Talent Management
Oracle HCM Enables Educational Healthcare Institutions to Eliminate Manual Processes, Transform HR Organization, and Focus on Developing and Nurturing Faculty
Redwood Shores, Calif. – October 21, 2013
To help transform their HR organization to one focused on attracting, retaining and cultivating the best faculty and associates, American Career College and West Coast University (ACC/WCU) needed to eliminate manual, paper-based HR processes. It selected Oracle Human Capital Management Cloud and migrated their functions to the next-generation HR platform, enabling it to save money, time and refocus its HR organization. ACC/WCU credits a disciplined and realistic approach to its successful move from legacy processes and solutions to modern, cloud HR.
ACC/WCU long and rich history as premier educational institutions offering the full lifecycle of training and education for nurses and other healthcare professionals. Their top priority is to provide unparalleled service, educational experience that transforms students' lives and creates the best healthcare professionals in the industry.
With more than 1,500 employees in 10 locations across three states and eyeing other expansions, ACC/WCU decided that its rapid growth necessitated an upgrade to their HR applications to reduce heavy paper-based HR management, save time and expenses, to create an integrated next-generation system with data integrity across applications, and to improve user confidence.
More importantly, ACC/WCU wanted to shift the focus of their HR organization from a manual, transaction-based team to one that is able to focus on talent management, attracting, retaining and cultivating a faculty that is dedicated to providing an outstanding experience to its students.
Keys to Transforming an HR Organization
By migrating their core HR and benefits functions from legacy applications and paper-based systems to Oracle Global HR Cloud, ACC/WCU has successfully automated HR processes so they can spend more time growing the faculty, nurturing talent and empowering users with more self-service applications.
The higher education institution went live in December 2012 after a short, 17-week deployment by an implementation team of just seven. As part of the deployment, ACC/WCU integrated Oracle Global HR Cloud and Oracle Talent Management Cloud for a unified HCM platform.
ACC/WCU believes that its deployment and integration was successful because it followed several important principles:
Establish meaningful relationships with Oracle, its system integrator, and its users from the beginning by engaging in upfront discussions and establishing end goals.
Acquire a “SaaS GPS” – be transparent about who owns the responsibility for the cloud-based applications, but understand that at the end of the day end users just want the system to work.
Set user expectations upfront by explaining the implementation lifecycle and avoiding shortcuts.
Keep it simple – just because the system allows complexity, it’s better to start simple because changes affect the speed of upgrades.
Nurture user adoption and build their confidence in the solutions by easing them into new applications, features and functionality rather than throwing too many things at them at once.
“Our vision at ACC/WCU is very simple. We want to be the premier leader in the healthcare educational industry, and – most importantly – we want to provide the best faculty to teach the students. In order to do that, ACC/WCU needed to engage with a premier technology organization to help us modernize and automate our HR technology so we could transform the HR organization,” said Segar Annamalai, CIO, ACC/WCU. “Oracle Human Capital Management Cloud rose to the top because of Oracle’s vision, because it offered an integrated solution, and because of Oracle’s commitment to our success. Now we have technology that will grow with us and has enabled us to capture, nurture, and really propel the human workforce in the organization to a new level.”