Toyota Motor Europe Upgrades Vehicle Order Management System with Oracle E-Business Suite 12.1 to Help Improve Customer Allocation and Lead Times
Oracle and Infosys Work Together Across Multiple Countries to Deliver Improved System to Toyota Motor Europe within Short Timeframe and On Budget
ORACLE OPENWORLD, SAN FRANCISCO – Oct. 5, 2011
Oracle announced today the successful completion of an upgrade to Toyota Motor Europe's (TME) Vehicle Order Management (VOM) system based on the Oracle E-Business Suite 12.1. The upgrade encompasses 13 countries and readies TME to carry out an imminent, major rollout-plan of its VOM into Germany and UK.
Due to differing sales cycles across the 13 countries, the system had to go live in June 2011. In order to meet this deadline, Oracle Consulting, TME and Infosys carried out a proof of concept in September 2010 to identify any issues that may arise with the roll-out of a highly complex system in multiple countries.
The Oracle E-Business Suite 12.1 helped dramatically reduce the time it took for retailers to respond to customer enquiries on availability of cars and delivery date. A reduction of up to 40 percent in time has been delivered, enabling quick responses at a critical time in the sales process.
TME required a VOM system that was fully supported and compatible with new hardware, operating systems and software; the previous system was no longer adequate as it had been in place for more than eight years without upgrades. Due to this, TME needed an up to date system that was also highly scalable and could be rolled-out across additional countries.
Oracle also delivered TME the opportunity to further streamline its processes and enhance its lean operating environment. The system is able to reduce lead times for delivery to customers, enhance allocation of cars and lower stock levels reducing operating costs.
The Oracle E-Business Suite 12.1 encompasses the complete sales process from the moment a car is ordered until it has been delivered to the end customer, invoiced and any compensation payouts to the retailer have been made.
The migration to the Oracle E-Business Suite 12.1 caused only minimal disruption to the production environment over the implementation weekend. After only one day in production, a total of 1,258 car orders from Toyota retailers were placed through the VOM system.
The upgraded VOM system is now fully integrated making configuration easier than with the previous client-based application that had to be installed on each client individually.
Pierre Masai, vice president of Information Systems, Toyota Motor Europe said: “The upgrade to the Oracle E-Business Suite 12.1 was a critical implementation for TME as we needed to deliver a scalable streamlined order management system in an extremely challenging and ambitious timeframe. The close relationship with Oracle and Infosys was essential in order to meet this timeframe and their flexibility meant we were able to draw on specialist knowledge as we needed it. The resulting system has helped to increase our customer satisfaction while also reducing costs through shorter lead times and smaller stockpiles. We are now in a great position to roll-out the system to two of our largest markets, Germany and the UK.”
Steve Fearon, vice president, EMEA Applications, Oracle said: “It is very important that Toyota Motor Europe set up its IT infrastructure to for the future and the timing of this upgrade reflects the ‘Toyota Way’, where IT plays a key role in the company’s lean manufacturing efforts. The project was a success because all parties involved – Toyota Motors Europe, Infosys and Oracle Consulting – worked so well together, which ensured a smooth migration and that the Oracle E-Business Suite 12.1 was up and running on time.”
Toyota Motor Europe NV/SA (TME) oversees the wholesale sales and marketing of Toyota and Lexus vehicles, parts and accessories, and Toyota’s European manufacturing and engineering operations. Toyota directly and indirectly employs around 94,000 people in Europe and has invested over €7 billion since 1990. Toyota’s operations in Europe are supported by a network of 30 National Marketing and Sales Companies across 56 countries, a total of around 3,000 sales outlets, and nine manufacturing plants. In 2010, Toyota sold 808,311 Toyota and Lexus vehicles in Europe. For more information, visit www.toyota.eu.
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