Increasingly, executives are looking for ways to transform IT teams into business facilitators, encouraging their IT staff to be more proactive and collaborative with business managers. This does more than just build close ties between the tech team and the lines of business; it also creates a feedback loop that helps IT allocate resources more strategically.
This trend directly intersects with another—the rise of cloud computing. Much of the demand for cloud computing is driven by business users looking for self-service options for fast and efficient access to IT resources. Oracle Enterprise Manager 12c, expected to debut by the end of 2011, helps businesses achieve that result.
Oracle Enterprise Manager 12c is an integrated enterprise IT management solution specifically designed for enterprise clouds and the Oracle stack. It delivers optimal service levels and attractive self-service options for business users accessing applications deployed on the cloud.
Oracle Enterprise Manager 12c simplifies cloud setup by publishing a service catalog of IT resources available to the lines of business. This catalog contains quotas and access rules for managing cloud-based instances of the applications in it—ultimately providing business users with the capabilities they seek.
Oracle Enterprise Manager 12c encourages IT operations and business users to work together to achieve business goals. IT staff can use the tool to define the types of resources available to the lines of business and what they can be used for. Then business leaders can review the IT resources available to them.
Once a potential solution is identified, functionality in Oracle Enterprise Manager 12c allows business users to create an instance of that solution on a virtualized server. The instance can be purpose-built for business goals, with the policies defined by IT and designed to exist only as long as the business need demands. This allows IT systems to be flexible enough to respond to business needs while still optimizing capacity and performance.
“Modern IT operations are complex, and it is important to find ways to be more efficient with IT management as well as proactive,” says Sushil Kumar, vice president of product strategy at Oracle. “Collaboration is important because cloud will not succeed without input from both IT operations and business users.”
Users can see not only what resources and services they have access to but also which services are more expensive and how the resources are being used.
In addition, Oracle Enterprise Manager 12c provides the ability to readily scale resources when application loads increase or decrease. “When you democratize IT resources, it’s important to have flexible ways to track and manage resources,” says Kumar. “Business users benefit because they no longer have to wait weeks or months to get service or resource requests fulfilled.”