Marc Weintraub

Modernizing the Oracle PeopleSoft User Experience

Oracle’s latest release of PeopleSoft brings the consumer internet experience to enterprise software.

by Marc Weintraub, March 2013

Consumers have gotten used to the internet user experience: search is the primary location tool rather than browsing, information is frequently visual, and content is often personalized. For years, the disconnect between the user experience on the consumer internet and the user experience in enterprise software has been all too apparent. The good news is that the disconnect is being addressed by Oracle Applications. Creating a better user experience is a top priority across all of Oracle’s various applications suites. These developments are in keeping with Oracle’s Applications Unlimited commitment to continue enhancing current applications product lines while simultaneously developing next-generation Fusion Applications.

Oracle’s latest foray in the user experience effort can be seen in the new PeopleSoft 9.2 release. In addition to over 1,000 new features and enhancements that make it a robust solution and numerous new capabilities that lower total cost of ownership, it fundamentally changes how users interact with PeopleSoft applications by incorporating the consumer internet experience that users have come to expect.

Search and Act

Most enterprise software tasks are menu-driven. You navigate a menu to determine what action you want to take, and then search for the object you want to act on. Based on the consumer internet experience, that is not how users expect to accomplish such a task. They want to search for the object first, and then act on it (e.g. search for a person to promote, and then promote them). In PeopleSoft 9.2, users can search across multiple objects and instances via Oracle’s Secure Enterprise Search. Users can then act directly on these search results by choosing the “related actions” option, which provides a contextually relevant subset of actions to take based on the specific object of focus. This enables a more efficient, intuitive approach to navigating data.

Visual

Whenever possible, Oracle’s PeopleSoft 9.2 presents information in a visual manner. Activity guides enable intuitive, step-by-step processes that simplify PeopleSoft interactions—for instance, enabling self-service execution of actions related to marriage, a new baby, adoption, and divorce or legal separation. Another example of visualization is the use of “train stops,” which lay out steps of a process in a highly visual manner across the top of a page to help users navigate self-service actions such as paycheck modeling and supplier on-boarding. Oracle PeopleSoft applications also take advantage of new real-time, multi-dimensional graphical decision support analysis capabilities, with over 60 prebuilt self-service pivot grids.

One-Stop Shops

Oracle’s PeopleSoft 9.2 adds capabilities to help high-frequency users be more productive. Several out-of-the-box WorkCenters can dramatically improve effectiveness by consolidating user tasks, exceptions, alerts, links, reports, and queries into a single, secure, role-based, cockpit-style “command center” that can be personalized.

Oracle’s new PeopleSoft release is designed to address the most complex business requirements in the most user-friendly way. For more information about PeopleSoft 9.2, listen to the “What’s New in PeopleSoft 9.2” webcast.


Marc Weintraub is product strategy director for Oracle PeopleSoft.