by Robert Moser, October 2013
In 2011, Oracle introduced its Fusion HCM SaaS-based solution for managing human resources, talent management, and payroll processes. As an Oracle Platinum Partner with nearly 20 years of experience implementing PeopleSoft HCM systems, eVerge Group decided to implement the full Fusion HCM suite for internal use. Going live in January 2013, we were one of the first companies in the U.S. to implement Global HR, Goal and Performance Management, Automated Benefits, Workforce Compensation, and Payroll.
Based on what we learned from our own successful implementation, we offer ten keys that may help other companies considering implementing Oracle Fusion HCM.
- Start off right by doing adequate preparation. This probably sounds like a no-brainer for any project, but when working with a hosted, rapidly deployable application, the temptation is to jump in and start configuring as quickly as possible. Resist this. Spend time leveraging available training, reviewing the Fusion Implementation and Administration Guides, and review and document your HR and payroll processes.
These ten keys should help you create a solid foundational Oracle Fusion HCM application.
- Develop a realistic and achievable implementation plan and strategy. Take on your project in manageable “chunks” and maintain focus. Be selective about what functionality you choose to initially deploy. We focused first on Core HR and Goal & Performance Management and only later deployed Online Self-Service and Benefits Open Enrollment.
- Leverage Oracle’s Center of Excellence as a resource. Every new HCM customer is assigned a program manager to be your advocate within Oracle. He or she provides assistance on all aspects of your implementation by answering documentation questions, coordinating refreshes of test environments, and scheduling patches, fixes, and updates, and much more.
- Utilize the “Rapid Start” content that Oracle provides. Oracle has core industry-standard configurations for most of the key Fusion HCM modules to give customers a head-start. This Rapid Start content provides an overall blueprint and field-by-field definitions for common data elements. Utilizing the content can save time with configuration and troubleshooting.
- Fully understand and leverage the conversion, configuration, migration, and extensibility tools delivered with the application. Take the time needed to completely understand how to take advantage of the capabilities of every development tool within the application because you will definitely need these tools to deploy the software effectively.
- Make sure you have active user involvement and knowledge transfer. Often in implementation projects, subject matter experts are involved only in the early requirements gathering phase. But they need to be on board, along with end-users, in the configuration and testing phases, too.
- Leverage outside service partners to handle complex processes. Simplify your Fusion HCM implementation by using companies with specialized expertise in benefits integration, time and labor process management, and tax reporting. They typically charge a flat amount plus a per-employee fee per month and they have superior processes in place compared to what you are likely to implement. Plus they keep abreast of regulatory changes.
- Stay on top of service requests and other software developments. You submit service requests (SRs) online using the My Oracle Support site. Your Center of Excellence program manager will work with you to manage the resolution of SRs, but be proactive. Create a weekly session with your program manager to monitor your SRs and where they are in the resolution process.
- Parallel test over multiple pay periods. It may be tempting to make up for project delays by reducing the amount of pay periods for testing, but don’t do it. Testing over multiple pay periods allows you to verify many situations you would miss by testing in a single cycle.
Robert Moser is the practice director for Oracle Fusion HCM Applications at eVerge Group.
- Leverage an Oracle partner with Fusion HCM experience. Using an Oracle partner with extensive HCM experience will significantly shorten your implementation timeframe while freeing up internal resources to focus on improving HR and payroll processes. You can also leverage the insights partners gained from other engagements to take full advantage of the Fusion HCM software.
These ten keys should help you create a solid foundational Oracle Fusion HCM application. But even after go-live, it’s important to maintain a good relationship with your program manager and monitor Oracle release notes to keep on top of new developments and functionality to help your HCM evolve over time.