Register for the Oracle Modern Customer Experience Conferences, to hear customer experience thought leaders share insights and best practices for an integrated, seamless, and differentiated customer experience.
Here, learn more about the conferences taking place in Las Vegas from March 31 to April 2. Plus, find out how forward-thinking executives can take advantage of new technologies, from social media to augmented reality, to connect with customers in new ways.
The Augmented Enterprise
In retail, possible augmented reality uses are highly varied. A store manager could hold up a tablet, point its viewfinder at an item on a shelf, and see supply chain information about that item.
For Business Growth, Shake Off Stale Notions Of Customer Service
New technologies like cloud, social, mobile, and advanced analytics can help companies reinvent customer service as a potent remedy for bland marketing, poor brand recognition, and lagging sales. But according to a recent survey from Forbes Insights, while most organizations embrace the general concept, many still don’t fully understand the commitment required to pull the function out of its roots in the complaint department.
How To Transform Customer Service From Okay To Outstanding
According to a recent survey from Forbes Insights, more than half of respondents said that they were making good progress toward delivering advanced customer service, while more than a third said that they were making excellent progress. But what does it really take to get service out of the cost center and onto the front lines of income generation?
2015: A New Perspective on Millennials in Consumer Goods and Retail
Consumer goods companies and retailers are asking how they can better engage with millennials to get them into stores and buy their brands. Given the attractiveness and size of the millennial market (80 million), Interbrand and Oracle recently conducted a study to understand millennials from a behavioral perspective.
Oracle Accelerate Now Streamlines Midsize Migration to Oracle Sales Cloud
This solution allows Oracle partners to streamline the migration to Oracle Sales Cloud using rapid implementation tools, templates, and process flows that minimize the business impact of transitioning to Oracle Sales Cloud from other CRM solutions.
Make Customer Success Part Of Your DNA
Winning in this new age-of-the-customer economy will in large part be connected to your ability to quickly anticipate customers’ needs and deliver measurable business outcomes to them.
Customer Experience: World Class Delivery
The United States Postal Service uses Oracle technology to drive innovation in a competitive market.
With big data, you can get to know your customers without the guesswork, says Paul Sonderegger, big data strategist at Oracle.