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Special Report: Customer Experience


Need to find out more about what it takes to engage your customers?


March 2015

At this year’s Oracle Modern Customer Experience Conferences, taking place in Las Vegas, Nevada from March 31 to April 2, you can hear from experts including Oracle CEO Mark Hurd and best-selling business author Daniel Pink. Plus, you can then attend one of four dedicated interactive events built to address commerce, marketing, sales and service.

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Here, learn more about this year’s Oracle Modern Customer Experience Conferences – and find out about the recently launched Oracle Hospitality. Plus, read about how forward-thinking executives can take advantage of new technologies to connect with customers in new ways.

The Power of Customer Information Discovery
“Consumer information discovery tools make it easy to integrate disparate data sources, gather new customer insights, and empower the enterprise to make better decisions going forward,” says Mark A. Stevens is vice president, Insight & Customer Strategy at Oracle.

A Fresh Take on Customer Experience
Four interactive events target the entire customer experience lifecycle.

Great Guest Experiences: A Q&A with Oracle's Senior Vice President of Hospitality
Find out how digital technologies are driving significant change in the way hotels and food and beverage companies do business.

Five Ideas: Customer Experience
Here, learn more about how Oracle Hospitality helps hotels, casinos, table and quick-service restaurants, sports and entertainment venues, and cruise operators better serve their guests. Plus, hear from other executives, including Oracle’s own experts, about how technology can help business leaders meet customer demands.

Is Your Company Ready For The Coming Surge In Mobile Commerce?
“Customer experience is transforming very, very quickly, and it’s driven by two things at the same time,” says Thomas Kurian, Oracle’s president of product development. “Technology transformation—as products and services have gone global and digital and mobile…[and] by change in business models.”

For Business Growth, Shake Off Stale Notions Of Customer Service
Companies are trying to deliver personal customer engagement tailored to each specific interaction. In doing so, companies can build a fertile environment for activities like building brand equity, cross selling, and driving customer loyalty.

How To Transform Customer Service From Okay To Outstanding
According to a recent survey from Forbes Insights, more than half of respondents said that they were making good progress toward delivering such advanced customer service, while more than a third said that they were making excellent progress. But what does it really take to get service out of the cost center and onto the front lines of income generation?

Make Customer Success Part Of Your DNA
Winning in this new age-of-the-customer economy will in large part be connected to your ability to quickly anticipate customers’ needs and deliver measurable business outcomes to them.

Customer Experience: World Class Delivery
The United States Postal Service uses Oracle technology to drive innovation in a competitive market.

Data Driven
With big data, you can get to know your customers without the guesswork, says Paul Sonderegger, big data strategist at Oracle.

 
 
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