In January, Oracle finalized the acquisition of RightNow and announced that RightNow’s cloud-based customer service offering will be a key component of the Oracle Public Cloud. Learn more about what the acquisition will mean for Oracle customers, and find out how you can participate in an interview with a RightNow executive. Plus learn some smart lessons from customer experience experts.
Questions and @nswers: Oracle and RightNow Now you have a chance to ask Wayne Huyard, Senior Vice President and General Manager, RightNow Global Business Unit, about what this acquisition means to Oracle customers. Also ask him about what it takes to create a great customer experience. Tweet your questions to Huyard @OracleProfit using the hash tag #askprofit
Oracle's Letter to RightNow Customers “RightNow will join Oracle as a global business unit (GBU) focused on customer experience solutions,” Thomas Kurian, Executive Vice President, Oracle Development. “We expect that joining Oracle as a GBU will provide significant benefits for customers and partners, including continuity of relationships, service, and solutions.” Read the rest of Kurian's letter to customers.
White Paper: Seven Power Lessons for Customer Experience Leaders (pdf) There are many things organizations need to do to deliver a superior customer experience. They must respond quickly to customer requests. They must ensure that customer interactions are highly personalized. And they must deliver the right information to the right place at the right time.
Press Release: Oracle Buys RightNow Oracle is moving aggressively to offer customers a full range of Cloud Solutions including sales force automation, human resources, social networking, databases and Java as part of the Oracle Public Cloud. Together, Oracle and RightNow can enable a superior customer experience at every contact and across every channel.