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CURRENT ISSUE

PROFIT ONLINE EXCLUSIVE

Current Issue

May 2012

Charting a New Course

Korean Air gains altitude by helping employees leverage the company’s greatest asset: information.

Special Report: The Global Workforce

There's no doubt that in an increasingly connected world, it is easier to share—and replicate—solutions with partners around the world. But this is just one way in which globalization is changing the way that we do business. Here, learn more about today's global workforce, including how to manage the opportunities and complexities of doing business across time zones.

	PROFIT ONLINE FEATURES		PROFIT OPINION
	Acorn Paper Delivers a Seamless Oracle Upgrade The upgrade plan devised by Acorn and the company's technology partner C3 can serve as a model for companies of all sizes—and the benefits executives can expect when they invest in the latest IT tools. FedEx Uses Oracle Solutions to Deliver on Promise “I believe the quality that our customers expect from FedEx has been strengthened,” says Jay Cofield, vice president, global revenue planning and controls, at FedEx TechConnect. “We are now focusing our resources and energies on the right things.” At the Speed of Thought “Oracle Exalytics enables a more free-form analysis of data,” says Gaurav Rewari, vice president of product management at Oracle. “So all users can quickly explore massive stores of enterprise-relevant data, rapidly uncover issues, and then conduct root-cause analyses across a wide range of possible scenarios in just a fraction of the time it takes today.” Special Report: Healthcare Here, learn more about some of the biggest challenges and opportunities, including expert insight into dealing with data deluge? and trends to watch in the mobile health technology. Plus, learn how Oracle's proposed acquisition of ClearTrial. May Issue of Profit Out Now! Korean Air gains altitude by helping employees leverage the company's greatest asset: information. Plus, IT and business managers cope with the demands of the ever-changing marketplace. Why Business and IT Should Collaborate on Upgrades To achieve the best possible outcomes in the upgrade decision-making process, organizations should adopt a comprehensive approach that determines the value of the upgrade in terms of three factors: total benefits, total costs, and flexibility. What Customers Want Research reveals it is more important than ever for managers to treat their customers with respect and to listen and—more importantly—respond to their complaints.		Viewpoint Understanding the Importance of Culture in Global Business Denise Pirrotti Hummel, CEO of Universal Consensus “Cross-cultural differences have time and time again been identified as the most significant impediment to successful international ventures and projects. These obstacles can be transformed into opportunities with a framework for tackling them head-on.” Why Business and IT Should Collaborate on Upgrades Dr. Madhavan Veeravalli vice president of Oracle’s Industry Strategy and Insight team “To achieve the best possible outcomes in the upgrade decision-making process, organizations should adopt a comprehensive approach that determines the value of the upgrade in terms of three factors: total benefits, total costs, and flexibility.” Q+A Mobile Health Industry Growing Stronger Brian Dolan MobiHealthNews Editor and Co-founder “This year, the main focus is on really proving that health apps, services and connected devices work. That means proving that they improve health outcomes and help people get better or stay well.” A Complete Experience: Using Technology to Retain and Grow Customers Wayne Huyard, senior vice president and general manager of Oracle’s RightNow Global Business Unit “For nearly every business category in the world, we've entered an era where supply often exceeds demand. The only point of sustainable competitive differentiation is customer experience.”

	PROFIT MULTIMEDIA		PARTNER NEWS
	Webcast: Oracle and Taleo, Driving Exceptional Organizational Performance Replay the April 26, 2012 webcast with Oracle President Mark Hurd and other senior executives presenting the product strategy for the combined Oracle and Taleo offering. Introducing Oracle's Business Analytics Strategy Join Oracle President Mark Hurd and Oracle Senior Vice President, Analytics and Performance Management, Balaji Yelamanchili as they unveil the latest advances in Oracle's strategy for placing analytics into the hands of every decision-maker. Register to replay this recent event. Webcast: Oracle and RightNow, Powering Great Customer Experiences Oracle President Mark Hurd and senior executives from Oracle and RightNow explain how combined, best-in-class solutions will transform the way organizations deliver great customer experiences across every channel to achieve sustainable business advantage.		All Nippon Airways Links Mission Critical Systems Maximizing Mobility: Medtronic Connects iPads to Oracle's WebCenter Keste Demonstrates Oracle Exadata and Oracle Exalogic Performance Oracle Partner Enline Makes a Commitment to Identity Management Oracle Partner i3000 Achieves Oracle Specialized Status in Oracle CRM On Demand SYSTIME Helps Windsor Foods Upgrade, Prepare for Expansion Brainware and Oracle Modernize Procurement for Her Majesty’s Prison Service Pythian's 24/7 Service Helps WWT Rock Around the Clock Ladbrokes Stabilizes ERP System with Cost-Effective Strategy Airtel Strengthens Strategic Mobile Communications Networks Across Africa