Innovation and the CIO: 5 Great Ideas Today's dynamic business environment calls for the CIO to step forward cheerfully and confidently to take on the additional (and unofficial) role of Chief Acceleration Officer, taking responsibility for finding ways to speed up everything from financial closings to product-development cycles to customer-feedback loops.
Special Report: Customer Experience According to the results of a recent Oracle survey, 62 percent of B2B e-commerce professionals said that they have a customer experience program in place, and 25 percent plan to implement one in 2013.
Here, get a link to this new report to see how to drive B2B commerce success in 2013, plus get other expert advice for how to deliver memorable customer experiences.
IT User Group Conference Elevates Business Success By Carol Sato, Vice President of Corporate Communications, Oracle: “This year's theme at Collaborate was 'Elevate.' What we saw there were members networking and educating themselves to elevate—their IT knowledge, businesses and their own thinking through best practice sharing...”
Five Ideas: Social Business Here, read advice from experts featured in Profit's Executive Strategy newsletter, get links to their thought leadership pieces, and find out about Oracle Social Relationship Management, which was released in March.
Impacting the Bottom Line with Social Integration “An integrated social media platform can enhance marketing campaign effectiveness, help improve brand building across the enterprise, and make a real impact on sales and the bottom line,” says Paul Kim, senior director of Insight and Customer Strategy at Oracle.
Five Ideas: Innovation Watch the latest Innovator's Playbook to learn how BT Group's leaders are leveraging cloud, mobile and social to provide an outstanding customer experience. Plus, find out what Oracle's latest research reveals about creating an innovative culture, and more.
Madhur Chaturvedi, director of Insight and Customer Strategy at Oracle
“In new product development and launch, companies are using a mix of internal and external social media tools for idea generation, idea evaluation, and fast new product launch.”
Using Big Data to Improve the Customer Experience In part 1 of this series, we introduce a common big data use case - improving the customer experience to generate both revenue and loyalty. Here we lay out the architecture, show the various data sources and introduce the issues.