MULTIMEDIA Using Big Data to Improve the Customer Experience In part 1 of this series, we introduce a common big data use case — improving the customer experience to generate both revenue and loyalty. Here we lay out the architecture, show the various data sources and introduce the issues. PODCAST Delivering World-Class Customer Service To assist service organizations, Oracle's mobile workforce experts discuss the market trends reshaping customer service expectations, detailing new performance capabilities needed to survive and win in this environment. WEBCASTS Innovator's Playbook: British Telecom on Customer Experience Now on demand: Forbes contributor Bob Evans talks with BT Group's Jean-Marc Frangos to learn how BT is leveraging cloud, mobile and social to provide an outstanding customer experience. More Webcasts: On Demand: Breakthrough with Extreme Performance Oracle at South By Southwest The Total Economic Impact of Oracle Business Intelligence Applications APPCASTS Actions Speak Louder in Scorecards Jacques Vigeant talks about the unique benefits of having actions embedded into scorecards to improve performance. More AppCasts: Need for Profitability and Cost Management in Healthcare Enrich your BI system with metadata that actually matters... Accountability and Causality The Fusion Applications Developer Experience: How Do I Build an App That Looks Like Fusion? Oracle Planning and Budgeting Cloud Services Play! The Future of Project Management is Social Customer Experience Metrics That Matter Most Spend Analysis Best Practices: Helping BI Help Procurement Play! How We Leveraged the Oracle Fusion Applications User Experience Patterns in JD Edwards Announcing JD Edwards EnterpriseOne 9.1 Continuing Cloud Innovation: CRM On Demand Release 19 How Fusion Middleware Built the Fusion User Experience What's New in the Latest Release of Oracle User Productivity Kit 11.0? Tired of Paper Invoices? Time to Go Electronic and Go Green! New Solution Enables Visual Guided Selling The Role of Business Intelligence in Oracle Fusions Applications