oracle publishing

 

Frequently Asked Questions

 

I subscribed over two months ago. I have a subscription confirmation number, but I have not received the magazine yet. Why?


I completed the form online two months ago, and I went back to the site to fill out the subscription form again. The system gave me the same confirmation number. Why is that?


Why do I have to complete the form again if I'm just changing my subscription address?


I've replaced a colleague (or my name has changed), and the change of address screen will not allow me to enter a new name.


Why does my magazine come covered with a subscription form, urging me to renew? I've already renewed my subscription!


Where can I get a sample or back issue of Oracle or Profit magazine?


Can I receive my magazine in digital format instead of print?


How do I switch my print subscription to the digital edition?



I subscribed over two months ago. I have a subscription confirmation number, but I have not received the magazine yet. Why?


It can take anywhere from 6 to 8 weeks to receive your first copy of the magazine. We accept subscriptions for a given issue up to several weeks prior to the publication date. Here are general timetables:


 

Oracle Magazine (updated every two months) Subscribe by:
March/April January 29th
May/June March 12th
July/August May 3rd
September/October July 16th
November/December September 10th



 

Profit (updated quarterly) Subscribe by:
May March 19th
August June 28th
November September 13th

 

 

 

 

 

 

If you still do not receive your magazine, please e-mail customer service oracle@halldata.com or profit@halldata.com and include your name, complete mailing address as well as the confirmation number you received from the online subscription form. Oracle reserves the right to limit the number of free subscriptions.


I completed the form online two months ago, and I went back to the site to fill out the subscription form again. The system gave me the same confirmation number. Why is that?


If you answered the questions and input your address information the same way, the subscription will duplicate the previous entry, and give you the same confirmation number. If you entered anything differently, you will receive a different confirmation number, as you now have two subscriptions in the system. Please reference the cutoff days listed above for your first issue.


Why do I have to complete the form again if I'm just changing my subscription address?


If you have your subscription account number (the first nine digits only on your subscription label) and your last name, you can enter your change of address online. You will be prompted to complete the entire subscription form. You must complete the entire form again because the circulation auditors must verify that you are still in the same industry as when you completed your initial subscription request.


I've replaced a colleague (or my name has changed), and the change of address screen will not allow me to enter a new name.


Our circulation auditors require a verified subscription request for every qualified subscriber on file. A new subscription needs to be entered if you are new, along with an e-mail request to oracle@halldata.com requesting cancellation of the old subscription. If you have changed your name, you must complete a new subscription form.



Why does my magazine come covered with a subscription form, urging me to renew? I've already renewed my subscription!


The circulation file for Oracle Magazine is audited by BPA International, classified as consumer trade publications, with controlled circulation. For more information, visit www.bpaww.com.


Essentially, all subscribers are in one expire pool, so everyone "ages" on June 1. Even though you have recently renewed, if your request was processed before June 1, you will be due for renewal on June 1. Our renewal efforts begin shortly after June 1.


If you respond to the first effort, and it is processed in time for the next issue, no more renewals will be sent until the following December. If not, a second notice is generated. This process is known as reverification—verifying that you are still in the industry, and still want to receive the magazine.


Where can I get a sample or back issue of Oracle or Profit magazine?


Send an e-mail to customer service at oracle@halldata.com, or contact them via phone +1 (847) 763-9635 between 8:00am and 5:00pm (central time). You can also fax your requests 24 hours a day to +1 (847) 763-9638.


Can I receive my magazine in digital format instead of print?


Oracle Magazine and Profit: Technology Powered. Business Driven. are now offered in a digital format. To receive the digital format, on the subscription form make sure to answer "yes" to the question "Would you like to receive/continue to receive your free subscription in digital format instead of print if it becomes available?". When the next issue is ready, you will receive an e-mail notification from our digital provider with a link to the digital edition which you can then either read online or download.


How do I switch my print subscription to the digital edition?


To convert your print subscription to the digital edition, renew your subscription via http://www.submag.com/sub/oc?pk=oranew for Oracle Magazine or via http://www.submag.com/sub/po?pk=pronew for Profit and answer "yes" to the question "Would you like to receive/continue to receive your free subscription in digital format instead of print if it becomes available?".


To convert your subscription from the digital edition back to the print edition, renew your subscription per the instructions above and answer "no" to the question.

 
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