Providing your end users with industry leading support levels just got easier with automatic inclusion of the Oracle Advanced Support Gateway hardware, a Sun Server X3-2, on every Engineered Systems quote. Effective April 9, 2013, the Configurator quoting tool in the Oracle Partner Store will automatically include the hardware configuration necessary to enable Oracle Platinum Services for new orders of Oracle Exadata, Exalogic or SPARC SuperCluster T4-4 Engineered Systems.
Oracle Platinum Services provides enhanced support for high availability and performance to Oracle Premier Support end users running certified configurations of Oracle engineered systems — at no additional cost. Oracle Platinum Services is enabled through an Advanced Support Gateway — a two-way communication system between Oracle and the end user. In December 2012, we announced the availability of the free gateway software which can be downloaded from My Oracle Support (search patch number 15838593), and installed in three possible configurations:
Including the gateway hardware automatically on new qualifying orders will ensure that all eligible end users have the gateway hardware platform they need to immediately reap the benefits from Oracle Platinum Services. The gateway hardware may be removed from the Engineered Systems order if the end user has confirmed that they have their own qualifying hardware or Oracle VM environments.
- On servers provided by the end user,
- On servers purchased from Oracle, or
- Installed directly on Exalogic or SPARC SuperCluster engineered systems
Per existing policy, qualified Oracle PartnerNetwork members are invited to resell Oracle Premier Support, which includes the Oracle Platinum Services option to your end users. Offering these high availability services to end users at no additional cost is unprecedented and represents an opportunity for you to talk with your end users about the benefits of hardware and software that are engineered to work together, and how Oracle Platinum Services can help them further unlock the value of their investment in information technology.
Please visit the Oracle Platinum Services website to view collateral, qualifying certified configurations, references, technical support policies, and more. Our team of experts is available to help you position Oracle Platinum Services with your end users and help them take advantage of this highly valuable, enhanced level of support. For assistance, contact us at firstname.lastname@example.org.