Oracle Information InDepth

Customer Experience Edition

Oracle Customer Experience

This Edition's Content

February 2014


Customer Buzz

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Customer Experience Journey-Mapping Workshops Provide Blueprint for Business Success

Customers’ experiences are based on interactions at different points in their journey with a business. Participants in Oracle’s customer journey-mapping workshops explore their customers’ journeys to gain insight into needs and solutions for improving their customers’ experiences.
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2014 Business Resolutions for Creating a Modern Sales Force

With the right customer experience tools and technologies, modern sales forces can avoid the pitfalls of doing business as usual and focus their energies on more productive and profitable activities. Learn what key resolutions your organization should consider for achieving sales excellence.
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Eight Predictions for Customer Service in 2014

Oracle Vice President of Applications Development David Vap offers eight predictions for key areas of investment in customer experience in 2014.
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Press Release: Oracle Marketing Cloud Helps Avalara Improve Engagement and Drive Revenue

Press Release: Semantria Grows Revenue by 600 Percent, Supported by Oracle Eloqua

Press Release: TOMS Drives International Expansion with Oracle Commerce

Watch: Retail Showcase—Walgreens E-Commerce

Read: Bouygues Telecom Retains More Customers Through Highly Personalized Service Offerings

Read: Ceona Drives Growth with Sales-Pipeline Visibility, Forecasting, and Customer Management Improvements

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Oracle Study Reveals the Effectiveness of Collaboration

A recent Oracle study reveals that more than two-thirds of marketing and IT leaders report being more effective due to collaboration, yet less than two-thirds report collaborating frequently.

Big Data at Work

Watch a short video, “Big Data at Work,” to learn about the “datafication of everything.” And don’t miss the e-book “Meet the Challenge of Big Data: Part Two,” which will also give you access to case studies, survey data, white papers, analyst videos, and more.
Watch the video.
Read the e-book.

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Harvard Business Review: Managing the Complete Customer Journey

Oracle’s Siebel Strategy and Roadmap Update

Oracle at Next-Generation Citizen and Constituent Experience Excellence

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Oracle Customer Experience Blog

Oracle’s Eloqua Blog

OracleVoice on

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Enterprise data and powerful technology bring marketers closer to the customer.

Enterprise Experience

How do large organizations deliver a consistent experience that keeps customers coming back?

Effective Social Media Strategies: Four Tips, Four Benefits

Companies that incorporate best practices in their approach to social media can get the maximum benefit from social media initiatives.

Interested in more content from Profit magazine? Get a free subscription today.

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How Marketers Are Managing the Buyer Journey

A look at the road to buyer research and discovery.

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Oracle Buys BigMachines

The acquisition adds the leading configure, price, and quote cloud to Oracle Cloud to enable smarter selling.

Oracle Buys Responsys

The acquisition creates the world’s largest modern marketing cloud by adding the leading B2C marketing orchestration platform to Oracle’s product family.

Oracle Enables Retailers to Deliver Commerce Anywhere with New Retail Suite

The new release of Oracle Retail solutions improves the customer experience with new end-to-end functionality and more-flexible integration.

Oracle Social Cloud Improves Usability of Social Measurement and Monitoring Tools for Global Customers

Expands global resources with advanced listening and monitoring for Russian, French, German, Italian, Dutch, Japanese, and Korean languages.

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Oracle Named a 2013 Customer Experience Excellence Award Winner by Temkin Group

Oracle Eloqua Honors Excellence in Marketing at the 2013 Markie Awards

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Oracle Specialized Partner Oracle Exastack Partner Oracle Validated Integrations
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Oracle Endeca Training

Learn how to implement and use your Oracle Endeca solution with expert training from Oracle University. Training is geared toward developers, architects, and business users, including marketing professionals and business analysts.

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Oracle Cloud World

Oracle Cloud World: Modern Business in the Cloud

Reimagine your business in the cloud. Find out how cloud, social, mobile, and big data are transforming businesses like yours. Oracle CloudWorld events coming soon are being held in Melbourne, Moscow, Chicago, and Beijing.

Oracle Industry Connect

Oracle Industry Connect

Join leaders in your industry as they share domain expertise, insights, and best practices for the communications, financial services, healthcare and life sciences, retail, utilities, engineering, and oil and gas industries. Companies represented include Bank of America, Green Mountain Power, Johnson & Johnson, Neiman Marcus, Quintiles, Sprint, Telefonica, and more.
Click here for a complete list of speakers.

Find an Oracle Customer Experience Event Near You

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