Oracle Information InDepth

Customer Experience Edition

Oracle
Oracle Customer Experience

This Edition's Content

February 2014

News

Customer Buzz

Research and Insights

Webcasts

Blogosphere

Articles

Infographic


Product Updates

Press Releases

Find an Oracle Partner

Training

Learn More

Events

Subcribe Subscribe Forward Forward

Stay Connected

Oracle Blog Oracle on Facebook Oracle on Twitter Oracle on Youtube

Contact Oracle

Global Contacts Global contacts
Sales Chat Live Sales Chat Live

NEWS

 

Customer Experience Journey-Mapping Workshops Provide Blueprint for Business Success

Customers’ experiences are based on interactions at different points in their journey with a business. Participants in Oracle’s customer journey-mapping workshops explore their customers’ journeys to gain insight into needs and solutions for improving their customers’ experiences.
Read More


2014 Business Resolutions for Creating a Modern Sales Force

With the right customer experience tools and technologies, modern sales forces can avoid the pitfalls of doing business as usual and focus their energies on more productive and profitable activities. Learn what key resolutions your organization should consider for achieving sales excellence.
Read More


Eight Predictions for Customer Service in 2014

Oracle Vice President of Applications Development David Vap offers eight predictions for key areas of investment in customer experience in 2014.
Read More

Back to Top
 

CUSTOMER BUZZ

 

Press Release: Oracle Marketing Cloud Helps Avalara Improve Engagement and Drive Revenue


Press Release: Semantria Grows Revenue by 600 Percent, Supported by Oracle Eloqua


Press Release: TOMS Drives International Expansion with Oracle Commerce


Watch: Retail Showcase—Walgreens E-Commerce


Read: Bouygues Telecom Retains More Customers Through Highly Personalized Service Offerings


Read: Ceona Drives Growth with Sales-Pipeline Visibility, Forecasting, and Customer Management Improvements

Back to Top
 

RESEARCH AND INSIGHTS

 

Oracle Study Reveals the Effectiveness of Collaboration

A recent Oracle study reveals that more than two-thirds of marketing and IT leaders report being more effective due to collaboration, yet less than two-thirds report collaborating frequently.


Big Data at Work

Watch a short video, “Big Data at Work,” to learn about the “datafication of everything.” And don’t miss the e-book “Meet the Challenge of Big Data: Part Two,” which will also give you access to case studies, survey data, white papers, analyst videos, and more.
Watch the video.
Read the e-book.

Back to Top
 

WEBCASTS

 

Harvard Business Review: Managing the Complete Customer Journey


Oracle’s Siebel Strategy and Roadmap Update


Oracle at Next-Generation Citizen and Constituent Experience Excellence

Back to Top
 

BLOGOSPHERE

 

Oracle Customer Experience Blog


Oracle’s Eloqua Blog


OracleVoice on Forbes.com

Back to Top
 

PROFIT MAGAZINE ARTICLES

 

Customer-Obsessed

Enterprise data and powerful technology bring marketers closer to the customer.


Enterprise Experience

How do large organizations deliver a consistent experience that keeps customers coming back?


Effective Social Media Strategies: Four Tips, Four Benefits

Companies that incorporate best practices in their approach to social media can get the maximum benefit from social media initiatives.


Interested in more content from Profit magazine? Get a free subscription today.

Back to Top
 

INFOGRAPHIC

 

How Marketers Are Managing the Buyer Journey

A look at the road to buyer research and discovery.

Back to Top
 

PRODUCT UPDATES

 

Oracle Buys BigMachines

The acquisition adds the leading configure, price, and quote cloud to Oracle Cloud to enable smarter selling.


Oracle Buys Responsys

The acquisition creates the world’s largest modern marketing cloud by adding the leading B2C marketing orchestration platform to Oracle’s product family.


Oracle Enables Retailers to Deliver Commerce Anywhere with New Retail Suite

The new release of Oracle Retail solutions improves the customer experience with new end-to-end functionality and more-flexible integration.


Oracle Social Cloud Improves Usability of Social Measurement and Monitoring Tools for Global Customers

Expands global resources with advanced listening and monitoring for Russian, French, German, Italian, Dutch, Japanese, and Korean languages.

Back to Top
 

PRESS RELEASES

 

Oracle Named a 2013 Customer Experience Excellence Award Winner by Temkin Group


Oracle Eloqua Honors Excellence in Marketing at the 2013 Markie Awards

Back to Top
 

FIND AN ORACLE PARTNER

 
Oracle Specialized Partner Oracle Exastack Partner Oracle Validated Integrations
 
Back to Top
 

TRAINING

 

Oracle Endeca Training

Learn how to implement and use your Oracle Endeca solution with expert training from Oracle University. Training is geared toward developers, architects, and business users, including marketing professionals and business analysts.

Back to Top
 

LEARN MORE

 
Back to Top
 

EVENTS

 
Oracle Cloud World

Oracle Cloud World: Modern Business in the Cloud

Reimagine your business in the cloud. Find out how cloud, social, mobile, and big data are transforming businesses like yours. Oracle CloudWorld events coming soon are being held in Melbourne, Moscow, Chicago, and Beijing.


Oracle Industry Connect

Oracle Industry Connect

Join leaders in your industry as they share domain expertise, insights, and best practices for the communications, financial services, healthcare and life sciences, retail, utilities, engineering, and oil and gas industries. Companies represented include Bank of America, Green Mountain Power, Johnson & Johnson, Neiman Marcus, Quintiles, Sprint, Telefonica, and more.
Click here for a complete list of speakers.


Find an Oracle Customer Experience Event Near You

Back to Top
 
 

Please send questions or comments to newsletter_feedback_us@oracle.com.

This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group.

  Hardware and Software, Engineered to Work Together

Contact Us | Legal Notices and Terms of Use | Your Privacy Rights

 
Oracle Corporation

NSL100276287

Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States

Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.

Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.