Oracle Corporation

Powering Intelligent Customer Experiences


With Oracle Real-Time Decisions

Powering intelligent customer experiences

During this half day event you will learn how BT and other businesses are powering great customer experiences and driving significant value by using advanced real-time analytics and automated decisions to tailor every customer interaction across all channels.

BT
Discover how you can enable your organization to:

  • Increase revenue and margin by delivering intelligent cross-sell and up-sell recommendations

  • Minimize customer churn through proactive retention treatments

  • Optimize marketing spend with real-time value based promotions and campaigns

  • Tailor products and services to customers specific interests and needs

  • Improve customer experience by delivering the right in-context content, messages, offers, treatments and recommendations

  • Minimize abandonment with intelligent automated follow up campaigns

Agenda

13:00 – 13:30

Welcome, registration and lunch
Registration and buffet lunch.

13:30 – 14:00

Customer case study
Learn how BT uses Real-Time Decisions to increase sales and improve customer satisfaction.

14:00 – 14:30

Powering intelligent customer experiences
An overview of Oracle Real-Time Decisions, a powerful Decision Management Platform for customer experience optimization, web and email personalization, intelligent cross-sell / up-sell / retention and more…

14:30 – 14:45

Break

14:45 – 15:00

Getting started
Methodology and best practices from implementation partner Rittman Mead.

15:00 – 15:15

Customer stories and use cases
Highlights from customers across a number of industries.

15:15 – 15:30

Questions and answers
Customer, partner and Oracle experts will be on hand to answer your questions.

15:30 – 17:00

Drinks with the experts
Cocktails at a nearby location, providing an opportunity to have a more in-depth conversation with the experts.

17:00

Close


When What Where   
Register now!
6th December 2012
13:00-17:00
Seminar: Oracle Real-Time Decisions Oracle City Office, 1 South Place, London, EC2M 2RB

Run in Conjunction with

rittmanmead


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