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June 2013

Special Report: Customer Experience

Big News

Highlights: Oracle C-Central

Sponsor: Thomson Reuters ONESOURCE Indirect Tax

Highlights: OracleVoice

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Customer Experience

According to a 2013 Oracle survey, 93 percent of executives say improving customer experience is one of their organization’s top three priorities in the next two years.

What should they focus on first?

“If you really want to achieve great customer experience, then you’re going to figure out a way to make the customer the most important element of your organization,” says Chris Bright, director of interactive applications at Expedia.

Here learn more from Bright about the smart strategies – and Oracle technologies – Expedia leverages for continuous improvement. Plus, Profit talks to other thought leaders about how to align business and IT initiatives for better CX.

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Back to the Drawing Board

“By tapping into our ability to unthink, suddenly the possibilities become limitless,” says artist and Unthink author Erik Wahl. “We can differentiate ourselves from the competition, and use emotion and creativity to engage our employees and drive future efforts.”

Special Report: Project Management

On June 13, Oracle executives hosted the fourth annual Primavera Virtual Summit. Watch it on demand, plus read about Oracle's latest enhancements to its Enterprise Project Portfolio Management solutions and more.

Big Data Comes Alive

“It really is like watching a planet develop a nervous system. Now, whether it’s our activities on the Web or our physical movements or our smartphones, it’s almost like each of us has become a nerve on the surface of a planet,” says photographer Rick Smolan, whose company Against All Odds Productions created the coffee table book The Human Face of Big Data.

Five Ideas: Dealing With Data

In a recent survey of CFOs, 57 percent of respondents viewed investments in big data and analytics as a key source of competitive advantage. Read more about the survey here, plus hear what other experts have to say about doing more with big data.

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Highlights from Oracle's C-Central:

Keep up with relevant technology trends and best practices. Oracle C-Central brings you the latest information, executive insights, and trends from Oracle and other global experts.


Fostering Innovation

According to an Economist Intelligence Unit survey, global companies that are “furthest along the innovation path” have put in place processes or cultural norms to foster good ideas and implement them quickly.

CFO Insights: The Evolving Role of the CFO

In this video, Karen dela Torre, Oracle vice president, explores some of the key findings from the recent joint Oracle-Accenture global survey of 930 CFOs.

E-Book: Driving HR Forward

A Practical Guide for Making the Shift from Administrator to Strategic Advisor.

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SPONSOR: Thomson Reuters ONESOURCE Indirect Tax


Oracle and ONESOURCE Indirect Tax: A Seamless Integration

ONESOURCE Indirect Tax is part of the Tax & Accounting business of Thomson Reuters, with solutions to help multinational companies comply with the growing complexity of global indirect tax requirements. Our solutions seamlessly integrate with Oracle and inventory movement.

Click Here to Learn More.

Thomson Reuters
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Highlights from Oracle’s blog on


The Top 10 Myths About Cloud Computing

The Inside Guide to Total Customer Experience

As Big Data Explodes, Are You Ready For Yottabytes?

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Join Profit’s LinkedIn Conversation: How are you keeping up with social business?

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Available on Demand: Oracle’s 4th Annual Primavera Virtual Summit

Register now! Don’t miss this unparalleled opportunity to hear from some of the world’s leading EPPM experts. Get your questions answered, network with your peers, earn PDUs and discover new tools and resources to help your organization manage financial discipline, drive operational excellence and mitigate risk.

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Profit Magazine: May

Miles Ahead
Southwest Airlines reaps big rewards, transforming a successful frequent flyer program into a superior customer experience.

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Get your free subscription to Profit Magazine: Technology Powered. Business Driven.

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