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CUSTOMER EXPERIENCE EDITION

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This Edition's Content

November 2013

News

Special Offer

Customer Spotlight

Videos

Webcasts

Blogosphere

Product Update


Featured Reading

Destination Pages

Press Releases

Industry Spotlight

Find an Oracle Partner

Events

Training

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NEWS

Q&A: Match.com's Customer Care Leader Michele Watson on Modern CX

Discover how Oracle Service Cloud solutions are helping Match.com deliver modern customer service.
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Product Release: Social, Mobile, and Interactive Capabilities Enhance Oracle’s Cloud-Enabled Customer Experience Solutions

Oracle recently announced enhancements to the Oracle Customer Experience portfolio of solutions that are available immediately to customers in the Oracle Cloud, including new social, mobile, and interactive capabilities for support of service, sales, marketing, and commerce organizations.
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Two New Studies Point to Direction of Retailers’ CX Initiatives

As new technologies continue to revolutionize customer interactions, Tata Consultancy Services and Oracle have issued a new report detailing current retail practices—and offering a series of recommendations for the most-successful retail customer experience strategies.
Read More

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SPECIAL OFFER: CX @ OPENWORLD KEYNOTES

 

Available on Demand: CX @ OpenWorld Keynote Videos

To help executives stay on top of the latest trends and become leaders in their industry, Oracle hosted CX @ OpenWorld at Oracle OpenWorld 2013 in San Francisco in September. Through strategy and technology sessions, presentations, interactive journey-mapping workshops, demonstrations, and networking sessions, CX @ OpenWorld equipped participating organizations with the strategy and technology knowledge necessary for delivering the business results they want, with the experience their customers want.
Watch Video Highlights and Full Presentations

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CUSTOMER SPOTLIGHT

Marriott International Delivers Group-Event Pricing Faster and Improves Function Space Use with Integrated Group Sales and Event Management Solution


Fast-Growing Destination Retailer, Tilly’s, Selects Oracle Endeca to Help Drive Ecommerce Growth


ResortCom International Improves Customer Satisfaction by Resolving Incidences 6x Faster with a Cloud-Based Customer Experience Solution


Estok Comércio e Representações Responds to Customer Service Inquiries More Efficiently Using Self-Service Channels


Banco de Galicia y Buenos Aires’ Customer Loyalty Program Reaches More Than 1 Million Customers

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VIDEOS

 

Oracle Sales Cloud Customers Share Success


Meet Suzy Service


Introduction to Oracle Social Relationship Management


Learn More About Marketing Automation

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WEBCASTS

 

Sell More, Know More, Grow More with Oracle Sales Cloud


Monthly Siebel Webcast Series

  • Get Social with Siebel
    November 21, 2013, 8:30 a.m. PT

  • Get Clean Data with Master Data Management”
    January 16, 2014 at 8:30 a.m. PT

  • Siebel Strategy and Roadmap Update
    February 20, 2014 at 8:30 a.m. PT
On-demand recordings available.

Big Data at Work Webcast: How Delphi Harnesses Big Data to Improve Warranty Response and Customer Satisfaction

Tuesday, November 19, 2013, 10 a.m. PT

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BLOGOSPHERE

 

Oracle Customer Experience Blog

Join the experience revolution—don’t miss these recent posts.

Oracle’s Eloqua Blog

Read a recent post.
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PRODUCT UPDATE

Oracle Releases Siebel CRM Innovation Pack 2013

Siebel customers and partners may access release notes and various other Siebel CRM Innovation Pack 2013 materials at My Oracle Support (login required).

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FEATURED READING

Cross-Channel Engagement in Today’s Connected World

Like an orchestra with each section playing well but in a different key and rhythm, your customer’s journey from one channel to the next can create a clashing customer experience. Instead, like beautiful, synchronized music, your customers’ experience must come from connecting all the customer interactions across all business units, via any channel and any device.

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DESTINATION PAGES

Get Smart, Get Social with Social Customer Service


Learn More About Marketing Automation


Build Stronger Customer Relationships with Siebel CRM on Oracle Systems

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PRESS RELEASES

 

Oracle Buys BigMachines


Oracle Delivers Enhancements to Industry’s Most Complete Cloud-Enabled Customer Experience


Oracle Eloqua’s Leading Marketing Automation Platform Delivers New Features and Enhancements


Oracle Eloqua Honors Excellence in Marketing at the 2013 Markie Awards

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INDUSTRY SPOTLIGHT

 

Cross-Channel Customer Experience for Communications


Media and Entertainment

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FIND AN ORACLE PARTNER

 
Oracle Specialized Partner Oracle Exastack Partner Oracle Validated Integrations
 
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EVENTS

Oracle Eloqua Road to Revenue Tour 2013

Find a city near you.


Oracle Days

Cloud. Mobile. Social. Big data. The Internet of Things. Oracle customers understand how these technologies are shaping the world, and they are taking advantage of the new opportunities created. Come to an Oracle Day event at one of 75 cities worldwide, and see how your peers are putting innovation into practice.


Oracle Federal Forum

The 7th Annual Oracle Federal Forum will take place on November 20, 2013, in Washington DC. The program theme, “Empowering Modern and Secure Government,” will explore how innovative approaches and technologies can be used to modernize government services, boost employee productivity, optimize operations, and protect systems and data.


Find an Oracle Customer Experience Event Near You

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TRAINING

 

Oracle ATG Web Commerce Training

Get up to speed quickly on Oracle ATG Web Commerce with expert training from Oracle University.

Courses for system administrators include
Courses for developers include Courses for business users include See all Oracle ATG Web Commerce training offerings.

See all Oracle Applications training offerings.
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Please send questions or comments to newsletter_feedback_us@oracle.com.

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