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November 2013


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Q&A:'s Customer Care Leader Michele Watson on Modern CX

Discover how Oracle Service Cloud solutions are helping deliver modern customer service.
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Product Release: Social, Mobile, and Interactive Capabilities Enhance Oracle’s Cloud-Enabled Customer Experience Solutions

Oracle recently announced enhancements to the Oracle Customer Experience portfolio of solutions that are available immediately to customers in the Oracle Cloud, including new social, mobile, and interactive capabilities for support of service, sales, marketing, and commerce organizations.
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Two New Studies Point to Direction of Retailers’ CX Initiatives

As new technologies continue to revolutionize customer interactions, Tata Consultancy Services and Oracle have issued a new report detailing current retail practices—and offering a series of recommendations for the most-successful retail customer experience strategies.
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Available on Demand: CX @ OpenWorld Keynote Videos

To help executives stay on top of the latest trends and become leaders in their industry, Oracle hosted CX @ OpenWorld at Oracle OpenWorld 2013 in San Francisco in September. Through strategy and technology sessions, presentations, interactive journey-mapping workshops, demonstrations, and networking sessions, CX @ OpenWorld equipped participating organizations with the strategy and technology knowledge necessary for delivering the business results they want, with the experience their customers want.
Watch Video Highlights and Full Presentations

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Marriott International Delivers Group-Event Pricing Faster and Improves Function Space Use with Integrated Group Sales and Event Management Solution

Fast-Growing Destination Retailer, Tilly’s, Selects Oracle Endeca to Help Drive Ecommerce Growth

Estok Comércio e Representações Responds to Customer Service Inquiries More Efficiently Using Self-Service Channels

Banco de Galicia y Buenos Aires’ Customer Loyalty Program Reaches More Than 1 Million Customers

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Oracle Sales Cloud Customers Share Success

Meet Suzy Service

Introduction to Oracle Social Relationship Management

Learn More About Marketing Automation

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Sell More, Know More, Grow More with Oracle Sales Cloud

Monthly Siebel Webcast Series

  • Get Social with Siebel
    November 21, 2013, 8:30 a.m. PT

  • Get Clean Data with Master Data Management”
    January 16, 2014 at 8:30 a.m. PT

  • Siebel Strategy and Roadmap Update
    February 20, 2014 at 8:30 a.m. PT
On-demand recordings available.

Big Data at Work Webcast: How Delphi Harnesses Big Data to Improve Warranty Response and Customer Satisfaction

Tuesday, November 19, 2013, 10 a.m. PT

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Oracle Customer Experience Blog

Join the experience revolution—don’t miss these recent posts.

Oracle’s Eloqua Blog

Read a recent post.
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Oracle Releases Siebel CRM Innovation Pack 2013

Siebel customers and partners may access release notes and various other Siebel CRM Innovation Pack 2013 materials at My Oracle Support (login required).

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Cross-Channel Engagement in Today’s Connected World

Like an orchestra with each section playing well but in a different key and rhythm, your customer’s journey from one channel to the next can create a clashing customer experience. Instead, like beautiful, synchronized music, your customers’ experience must come from connecting all the customer interactions across all business units, via any channel and any device.

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Get Smart, Get Social with Social Customer Service

Learn More About Marketing Automation

Build Stronger Customer Relationships with Siebel CRM on Oracle Systems

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Oracle Buys BigMachines

Oracle Delivers Enhancements to Industry’s Most Complete Cloud-Enabled Customer Experience

Oracle Eloqua’s Leading Marketing Automation Platform Delivers New Features and Enhancements

Oracle Eloqua Honors Excellence in Marketing at the 2013 Markie Awards

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Cross-Channel Customer Experience for Communications

Media and Entertainment

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Oracle Specialized Partner Oracle Exastack Partner Oracle Validated Integrations
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Oracle Eloqua Road to Revenue Tour 2013

Find a city near you.

Oracle Days

Cloud. Mobile. Social. Big data. The Internet of Things. Oracle customers understand how these technologies are shaping the world, and they are taking advantage of the new opportunities created. Come to an Oracle Day event at one of 75 cities worldwide, and see how your peers are putting innovation into practice.

Oracle Federal Forum

The 7th Annual Oracle Federal Forum will take place on November 20, 2013, in Washington DC. The program theme, “Empowering Modern and Secure Government,” will explore how innovative approaches and technologies can be used to modernize government services, boost employee productivity, optimize operations, and protect systems and data.

Find an Oracle Customer Experience Event Near You

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Oracle ATG Web Commerce Training

Get up to speed quickly on Oracle ATG Web Commerce with expert training from Oracle University.

Courses for system administrators include
Courses for developers include Courses for business users include See all Oracle ATG Web Commerce training offerings.

See all Oracle Applications training offerings.
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