INFORMATION INDEPTH NEWSLETTER
Customer Relationship Management Edition
Oracle Corp
January 2012 Stay Connected: Blog Facebook TwitterYoutube
NEWS
Q&A: Usability Expert Arin Bhowmick Discusses Sales-Optimized User Experience in Oracle Fusion CRM
As the senior manager of user experience for Oracle Fusion Customer Relationship Management, Arin Bhowmick has led a major campaign to research, design, and implement a next-generation user experience (UX). His goal: a UX that "incents salespeople by making their own jobs easier—and keeps them focused on selling—even as they capture the information management needs." We sat down with Bhowmick to learn more about his multiyear mission to reengineer the sales user experience.
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Oracle Social Network Drives Sales with Natural, In-Context Conversations
Launched in October 2011, Oracle Social Network is driving sales productivity by seamlessly integrating social networking into the complete sales cycle—not just adding more "noise" but intelligently embedding social networking tools into the way sales professionals actually work.
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Latest Release of Oracle's Siebel Public Sector 8.2.2 Improves Case Management
In today's shifting economic, social, and policy environment, government agencies are being asked to do more with fewer resources—even as they are expected to demonstrate increasingly positive citizen outcomes. The latest release of Oracle's Siebel Public Sector provides agencies with a complete, open, and integrated platform for case management and eligibility.
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BLOGOSPHERE
The Complete CRM Blog
Find out what’s happening with Oracle’s CRM product line. Read some recent posts.
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PRESS RELEASES
Oracle Buys Endeca
Thousands of Customers Successfully and Smoothly Upgrade to Oracle E-Business Suite 12.1
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ON DEMAND WEBCASTS
Oracle and InQuira: Best-in-Class CRM Service Meets Best-in-Class Knowledge Management
Leveraging Modern Retail Techniques—For Communication Service Providers
Learn How Leading High-Tech Companies Use CRM to Grow Channel Revenue and ROMI
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FEATURED WEBCAST
Is Modernization of Your Key Legacy Applications Your Top Priority?
Eric Kimberling, president, Panorama Consulting Solutions; Lyle Ekdahl, Oracle group vice president and general manager, JD Edwards; and Jeanne Lowell, vice president, Oracle E-Business Strategy discuss why modernization of your key legacy applications should be your top priority. Oracle’s ERP applications are scalable, integrated, quick to deploy, and provide enterprise-class functionality at a reasonable price—so you don’t have to worry about outgrowing or replacing your applications in the near future. Register now to view the ERP Modernization Webcast on demand.
Oracle Midsize Resource Center
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CUSTOMER SPOTLIGHT
Oracle CRM Delivers Vital Customer Insight at PHH Mortgage
Sprint Becomes More Efficient When Customers Go Online
Oracle At Work: Banca Transilvania
Montgomery County Improves Citizen Services with Siebel CRM
Ambu Improves Lead Quality with CRM On Demand Marketing
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PARTNER NEWS
Find an OPN Specialized partner to help you implement your Oracle solution.
Oracle Specialised Partner
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WHITE PAPERS
Four Effective Service Strategies That Drive Brand Advocacy
Analysys Mason: Cross-Channel Marketing and Sales Provides a Uniform, Personalized Buying Experience
Integrate Marketing and Sales for Revenue Results
Knowledge-Infused CRM: Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM
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RESOURCE CENTER
New Oracle Applications Virtual Briefing Center
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SPECIAL OFFER
Try the world’s most comprehensive on-demand CRM solution free for 30 days.
Oracle CRM on Demand
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FEATURED TRAINING
Free Lesson: Start Configuring a Siebel Application Using Siebel Tools 8.1.x
Start learning how to use Siebel Tools to configure a Siebel application with these free lessons from Oracle University. Register now.
Featured Siebel CRM Courses
Get the most from your CRM application investment with essential training from Oracle University.

Siebel 8.1.x Core Consultant Course
Get in-depth training on installing, administering, configuring, and automating Siebel CRM software.
Siebel 8.1.x Installation and System Administration
Get trained on the Siebel CRM installation process and system administration.
Siebel 8.1.x Application Administration
Learn how to perform initial and ongoing administration of a Siebel CRM application.
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EVENTS
Find an Oracle Event Near You
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