Oracle Support Training Announcement for June 2012

Registrese en nuestros Seminarios en Español - Junio 2012

Optimize the value you get out of Support!
Visit our free Advisor Webcasts
(Live & Recordings)
June 2012

Attend the live Seminars or access the available recordings for free !!!

Take advantage of the powerful Proactive Support Tools! Get Proactive today!

Oracle Support invites you to Live and Recorded Seminars to discover the whole set of functionalities of My Oracle Support and other Proactive Support tools and processes.

Increase productivity across your entire Oracle stack with access to unique on-line tools and support communities - all part of your Oracle Premier Support service.
Use Oracle proactive support to reduce risks and lower your organisations costs through preventive maintenance. Benefit from health services, intelligent fault management and timely, personalized advice, backed by Oracle support experts.

Learn more through our Web Seminars and recordings included in this communication: Oracle Proactive Support

MORE SCHEDULED ADVISOR WEBCASTS FOR THE MONTH OF February/March 2012

Topic	Product Line	Level	Enroll Now!
Getting Started with My Oracle Support	All products	Foundation	11-Jun 14:30 CET 18-Jun 14:00 CET 19-Jun 10:30 CET Full schedule
My Oracle Support Communities	All products	Foundation	20-Jun 10:30 CET Full schedule
My Oracle Support configuration manager - Installation Process	All products	Intermediate	11-Jun 11:00 CET 11-Jun 15:00 CET
Support Diagnostics for E-Business Suite	Oracle E-Business Suite	Intermediate	13-Jun 10:00 CET Full schedule
Maintenance Wizard	Oracle	Intermediate	19-Jun 15:00 CET

You may visit My Oracle Support Document 405149.1 for further topics, languages and schedules. To see current local times around the world, visit world clock. RECORDED SEMINARS - Available on Demand

Unable to attend a live webcast or need a review? Access the following recorded training modules. Note: You may be prompted to log into Oracle University the first time you view the recorded training. Use your Single Sign-on username and password to access the recordings.

Topic	Product Line + Other Lenguages	Lenguage	Play
My Oracle Support - User Account Registration Process	All products	English	Play
Service Request Priority Handling using configuration manager	Oracle DB, PSFT, Siebel, Fusion Middleware, eBS...	English	Play
11G Upgrade Best Practices	Oracle	English	Play
R12 Close Process & Reconciliation	Oracle EB-Suite R12	English	Play
R12 Financials Upgrade	Oracle EB-Suite R12	English	Play
R12 Payables	Oracle EB-Suite R12	English	Play
Working Effectively With Global Customer Support	All products ( Spanish French Italian)	English	Play
My Oracle Support - Introduction	All products	English	Play
My Oracle Support - Customizing the Dashboard	All products	English	Play
My Oracle Support - Service Request (SR) Management	All products	English	Play
My Oracle Support - Service Request (SR) Profiles	All products	English	Play
My Oracle Support - SR Priority using configuration manager	All products	English	Play
My Oracle Support - Quick Search	All products	English	Play
My Oracle Support - Search and Browse Features	All products	English	Play
My Oracle Support - Customer User Administration	All products	English	Play
My Oracle Support - Using PowerView	All products	English	Play
My Oracle Support - Hot Topics Email	All products	English	Play
My Oracle Support - Patches and Updates	All products	English	Play
My Oracle Support - Why Use Configuration Manager	All products	English	Play
My Oracle Support - Configuration manager	All products (Spanish)	English	Play
My Oracle Support - Using the knowledge Tab	All products	English	Play
My Oracle Support - Using Projects	All products	English	Play
How to Escalate a Service Request (SR)	All products (Spanish German Italian)	English	Play
My Oracle Support - Communities (Recommended)	All products (Spanish)	English	Play
My Oracle Support - Communities - New features	All products	English	Play
Lifetime Support Policy	All products (Spanish French Italian German)	English	Play
The Value of Support - Superior Ownership Experience	All products (Spanish French Italian German)	English	Play

EVENT DETAILS

The Advisor Webcast program features Webex technology. Once you are enrolled for a session, you will receive an automated email registration confirmation, which includes:

The conference title of the session you registered to attend
Conference ID and Conference Key
Date and Time of the session (Time zone)
Estimated duration of the session most Advisor Webcasts are 60 minutes
Telephone number to dial for the audio portion of your webcast

Please note that some mobile companies may charge for your call even when you are using a toll free number. Please check with your mobile provider if you are planning to use your mobile phone to dial into Intercall!

If you have any further questions, please contact us with a post into the Support Training Community or send an email to support-training-emea_ww@oracle.com

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