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Take Action – My Oracle Support Flash User Interface Set to Retire

Take Action – My Oracle Support Flash User Interface Set to Retire

Dear Valued My Oracle Support User,

We recently notified you about the launch of the new My Oracle Support HTML user interface and the upcoming retirement of the Flash-based user interface. We are now providing you with some updated information to help you make the switch.

On July 13, 2012, we plan to upgrade the HTML interface with additional functionality. These additional functions will allow those users still remaining on the Flash-based interface to switch over to the HTML version. Although the Flash-based user interface will remain available for a brief period following the upgrade, we encourage you to begin using the new HTML version sooner per the guidance below.

CALL TO ACTION:

If you use Oracle Configuration Manager, On Demand, CRM On Demand, or Taleo offerings:
  • Wait until after the July 13th upgrade to begin using the new HTML interface. In the mean time, continue to use the Flash version.
  • Your username and password will not change.
  • Confirm browser compatibility. Internet Explorer 6 (IE6) will no longer be supported. Find the list of supported browsers at Article ID 1385682.1.
All other users of My Oracle Support:
  • You can begin using the new HTML interface now by navigating to supporthtml.oracle.com or by simply selecting the "HTML (New)" interface option from support.oracle.com.
  • Your username and password will not change.
  • Confirm browser compatibility. Internet Explorer 6 (IE6) will no longer be supported. Find the complete list of supported browsers at Article ID 1385682.1.
For up-to-date transition information, I encourage you to visit My Oracle Support Article ID 1385682.1. If you have any questions or feedback, please log into My Oracle Support and use the "Contact Us" link located in the upper right hand corner. You can also provide feedback by taking this brief survey.

Sincerely,

Dennis Reno,
VP, Customer Portal Experience
Oracle Support

You are receiving this email because you are a My Oracle Support user who has recently logged into the Flash-based user interface. If you feel that you have received this email in error and are no longer a current user of the My Oracle Support Flash-based interface, please send an email to: Transition-Communications_ww@oracle.com with "REMOVE" in the subject line.

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