Oracle Corporation
My Oracle Support Upgrade Begins July 13, 2012

My Oracle Support Upgrade Begins July 13, 2012

Dear Valued My Oracle Support User,

On July 13, 2012, we plan to upgrade My Oracle Support. The upgrade includes functionality that will enable all users to begin accessing a single online support portal that no longer requires a Flash plug-in. This upgrade also includes improvements to My Oracle Support Mobile. Read on for system availability information over the upgrade weekend, and for details about key features and changes.

System Availability
All My Oracle Support functionality will be inaccessible for approximately five hours starting on Friday, July 13, 2012, 9:00 PM Pacific Time. Please plan accordingly and download any information that you may need ahead of time. For urgent issues during the outage, please call your local Oracle Support Center.

A Single Online Support Portal
This upgrade adds features to our My Oracle Support HTML user-interface that will allow our Flash-based users to move to the HTML version. The new features include:
  • Oracle Configuration Manager
  • Patch recommendations
  • On Demand and CRM On Demand
  • Usability enhancements and more
We recently communicated important information to our Flash-based users to help them prepare. As a reminder, Internet Explorer 6 (IE6) is not supported on the My Oracle Support HTML user interface. It is important that you check your browser capability as listed on Article ID 1385682.1 and plan to upgrade if needed.

My Oracle Support Mobile
With this upgrade you will also see improvements when using My Oracle Support Mobile including the ability to:
  • Search knowledge articles and bugs
  • Update Requests for Change (RFCs) (On Demand users)
  • Process user requests (Customer User Administrators)
I encourage you to visit My Oracle Support Article ID 1385682.1 for the latest details. If you have any questions or feedback, please log into My Oracle Support and use the “Contact Us” link located in the upper right hand corner. You can also provide feedback by taking this brief survey.


Dennis Reno,
VP, Customer Portal Experience
Oracle Support

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