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Independent Analyst Documents Significant ROI for Oracle Support Option

Organizations can see a 43 percent positive ROI over three years with Oracle Premier Support for Systems, Oracle’s comprehensive support program for server and storage hardware, according to a new study conducted by Forrester Consulting and commissioned by Oracle.

The study evaluated the possible financial impact of Oracle’s support option versus supporting the environment internally or using an alternate provider.

In addition to Oracle server and storage hardware, Oracle Premiere Support for Systems also covers related software, such as firmware, Oracle Solaris, Oracle Linux, and Oracle VM.

Forrester Consulting also determined that along with a potential 43 percent positive return above the cost of Oracle Premier Support for Systems, organizations are likely to see three other significant financial benefits.
  • Reduced downtime. The interviewed companies reduced the amount of downtime experienced in their environments, with a representative cost savings of about US$730,513 each.
  • Inventory cost avoidance. The interviewed organizations relied on Oracle Premier Support for Systems to provide spare parts for their Oracle environments, thus avoiding a composite cost of spare parts inventory of about US$551,157 for each enterprise.
  • Internal support cost avoidance. All the interviewed organizations confirmed that if they were not using Oracle Premier Support for Systems, they would have needed an alternate source of support. Some stated that they would have used a different provider, while others would have augmented their internal staff. For either option, there is an associated cost of about of US$1,823,360 each that the companies were able to avoid.
Real-World Customers
The findings are based on interviews with four existing customers of Oracle Premiere Support for Systems and a subsequent financial analysis by Forrester Consulting. To illustrate the quantifiable costs and benefits of the Oracle Support program, Forrester aggregated the data it collected in the interviews to create a composite organization intended to represent a division of a large global corporation. The composite division had approximately 8,500 employees and six major locations, which is consistent with the characteristics of the interviewed customers.

Read the full February 2012 report, The Total Economic Impact of Oracle Premiere Support for Systems.
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