INFORMATION INDEPTH NEWSLETTER
Customer Relationship Management Edition
Oracle Corp
April 2012 Stay Connected: Blog Facebook TwitterYoutube
NEWS
Q&A: The Athene Group’s Vikas Bhambri on Going Live with Oracle Fusion Customer Relationship Management
As managing partner of the customer relationship management practice at The Athene Group, Vikas Bhambri recently oversaw his company’s implementation of Oracle Fusion Customer Relationship Management.
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Oracle Acquires RightNow, Industry Leader in Cross-Channel Customer Experience
In January 2012, Oracle completed its acquisition of RightNow, the industry leader in driving exceptional customer experiences across stores, call centers, the Web, and social networks.
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Consumer Goods: Economist Intelligence Unit on Honing a Cross-Channel Approach to Consumer Marketing
In a recently published report, the Economist Intelligence Unit finds that consumer goods manufacturers have key lessons to learn from their retail counterparts as they move into new channels such as social media and mobile.
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ACQUISITIONS NEWS
Webcast: Oracle and Right Now: Powering Great Experiences
Available on demand.
Profit Magazine Special Report: Oracle and RightNow
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FEATURED VIDEOS
Oracle Fusion CRM: Customers Discuss the New Standard for CRM

Sanjeev Kumar CEO

Watch more Oracle CRM videos.
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BLOGOSPHERE
Oracle Customer Experience (CX)
Find out what’s happening with Oracle’s CRM product line. Read some recent posts.
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ON DEMAND WEBCASTS
Leveraging Mobile and Social Commerce to Deliver a Complete Customer Experience
Connecting with Your Customer: The Power of Complete Commerce Technology
Best-in-Class Service Meets Best-in-Class Knowledge Management
RightNow 2012 Product Release
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PRESS RELEASES
Oracle Fusion CRM Fuels New Sales Opportunities and Efficiency for The Athene Group
Oracle’s RightNow February 2012 Release Extends Capabilities of Leading Customer Experience Suite
Oracle Completes Acquisition of RightNow
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CUSTOMER SPOTLIGHT
Hyatt Hotels Corporation Enhances Its Customer Website Experience with Oracle ATG Web Commerce
Bol.com Supports 300,000 Daily Website Visits and Increases Online Revenues by 30 Percent First Year After Deploying E-Commerce Management Solution
RightNow's Global Contact Center Solution Helps Travelocity Deliver Superior Customer Care and Reduce Operating Costs
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WHITE PAPERS
Rethinking CRM: Drive Greater Sales Productivity with Oracle Fusion CRM
B2C E-Commerce Trends for 2012 White Paper
Powering the Cross-Channel Customer Experience with Oracle's Complete Commerce
Seven Power Lessons for Customer Experience Leaders
Communication Service Providers Use Cross-Channel Marketing and Sales to Provide a Uniform, Personalized Buying Experience (Analysys Mason)
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SPECIAL OFFER
Try the world’s most comprehensive on-demand CRM solution free for 30 days.
Oracle CRM On Demand
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FEATURED TRAINING
Now Available: Oracle Fusion Applications CRM Implementation Courses
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PARTNER UPDATE
Oracle Exastack Partner

Video: Customers Value Oracle Exastack–Optimized Partners
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EVENTS
Oracle OpenWorld
September 30–October 4
San Francisco, California

Find an Oracle Event Near You
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