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This Edition's Content

October 2012


Spotlight: Customer
Experience Summit

Spotlight: Oracle
OpenWorld 2012



White Papers


Product Update

Customer Buzz

Press Releases

Featured Training

Partner Update




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QA: Oracle's Michael Hylton on the Rapid Rise of Social Relationship Management

In the age of Facebook and Twitter, brand management has become increasingly complex. So we asked Oracle's Michael Hylton, director of commerce and social product marketing, for a crash course in the new field of social relationship management.
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Economist Intelligence Unit Report: Using Data to Perfect Global Sales Performance

In a new report titled Data vs. Instinct: Perfecting Global Sales Performance (sponsored by Oracle), the Economist Intelligence Unit explores the ways managers can optimize sales territories and incentive compensation—and how hard data can improve on instinct alone.
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QA: Oracle's Rod Johnson on Building Industry-Specific CX Solutions

In the age of social and mobile technologies, customers have more knowledge and power than ever before. Given this new reality, customer experience (CX) is one of the few ways organizations can still differentiate themselves. Rod Johnson, Oracle’s vice president for industry strategy and development, discusses how Oracle is solving the CX equation for individual industries.
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Video: Mark Hurd—The Experience Imperative

Oracle President Mark Hurd speaks about the customer experience imperative.

Video: Anthony Lye—The Experience Imperative

Listen to Anthony Lye, senior vice president, Oracle Cloud Applications Strategy, discuss the customer experience imperative.

Oracle Customer Experience Blog: Mapping Your Customer Experience Journey

Oracle Customer Experience Blog: Purple Cows, Copernicus, and Shampoo—Lessons in Customer Experience

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Thomas Kurian

Video: Thomas Kurian on the Oracle Cloud—Oracle's Cloud Platform and Applications Strategy

Larry Ellison

Video: Larry Ellison on the Oracle Cloud—Where Social Is Built In

Oracle Customer Experience Blog

Read a post featuring news from Oracle OpenWorld.

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Social Business Webcast Series: Managing Social Relationships for the Enterprise

Allied Electronics and Sigma Aldrich Join B2B Commerce Best Practices Roundtable

Customer Concepts TV: Delivering Exceptional Customer Experiences

Customer Concepts TV: Eliminate the Guesswork in Your Sales Organization

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Oracle Customer Experience Blog

Join the experience revolution—read a recent post.

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B2B Cross-Channel Commerce: Complexity, Consumerization, and Change

Agile, Secure, Reliable: World-Class Customer Service in the Cloud

Knowledge Management: Five Steps to Getting It Right the First Time

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Oracle Customer Experience Solutions—Empowering People, Powering Brands

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Customers Go on Record About Oracle CRM Cloud Service

Swiss Mobiliar Establishes 360-Degree View of Insurance Customers, Optimizes Lead Management to Grow Sales

CSK ServiceWare Corporation Cuts Reporting Time and Improves Service by Rebuilding Contact Center

TNT Brasil Improves Customer-Request Resolution Rate from 40 Percent to 70 Percent, Raising Customer Satisfaction Levels

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Oracle Unveils Oracle Fusion Tap for the iPad

Oracle Holds #1 Revenue Share in Customer Relationship Management Applications

Leading Analyst Firm Positions Oracle in Leaders Quadrant for Sales Force Automation

Oracle Announces Leading Independent Software Vendor Integration with Oracle Sales and Marketing Cloud Service

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Oracle Fusion Applications Training

Get up to speed quickly on Oracle Fusion Customer Relationship Management with expert training from Oracle University.

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Oracle Specialized Partner Oracle Exastack Partner

Video: Customers Value Oracle Exastack–Optimized Partners

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Find an Oracle Customer Experience Event Near You

Customer Experience for Service Leaders Roundtable

Interested customer experience leaders at the vice president level and above, please contact Kristin Bond for more information on how to register.

  • November 7—Miami, Florida
  • November 8—Dallas, Texas
  • November 13—Philadelphia, Pennsylvania
  • November 14—New York, New York
  • November 15—Boston, Massachusetts
  • November 29—Atlanta, Georgia

Oracle's Annual North America Social Media Summit

Nov 14–15
Las Vegas, Nevada

Oracle Day 2012—EMEA

Multiple dates and cities.

Oracle OpenWorld Latin America

December 4–6
São Paulo, Brazil

Find an Oracle Event Near You

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