INFORMATION INDEPTH NEWSLETTER
Customer Relationship Management Edition
Oracle Corp
July 2012 Stay Connected: Blog FacebookTwitterYoutube
NEWS
Jon Ekoniak Q&A with VP Jon Ekoniak: The New Customer Experience Mandate
Everyone in the world of CRM is talking about customer experience, also known as CX. To shed light on this hot topic, we turned to Jon Ekoniak, vice president of applications marketing at Oracle.
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Oracle Unveils Oracle RightNow CX Cloud Service Combined with Oracle Fusion Sales
To help organizations thrive in today's customer-empowered environment, the May 2012 release of Oracle RightNow CX Cloud Service—a unified, cross-channel customer experience solution in the cloud—has been integrated with Oracle Fusion Sales.
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New Aberdeen Report Explores Transformation of Service into a Profit Center
In a new report, Service Excellence and the Path to Business Transformation, leading analyst firm Aberdeen Group traces the business imperative and steps necessary to transform product service organizations from cost centers into profit centers.
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SPOTLIGHT: ORACLE CUSTOMER EXPERIENCE REVOLUTION
Mark Hurd New Videos: Oracle Customer Experience: Empowering People. Empowering Brands.
Watch a brand-new collection of videos to learn more about the customer experience revolution—walk through a revolutionized customer experience and hear about customer experience from multiple perspectives, including consumer stories, consumer visionaries, brand revolutionaries, and Oracle visionaries.
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BLOGOSPHERE
The Complete CRM Blog
Find out what’s happening with Oracle’s CRM product line. Read some recent posts.
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WEBCASTS
Oracle Customer Experience Online Forum
July 31
8:00 a.m. to 1:00 p.m. PT

Navigating the Future of Customer Service
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SPECIAL OFFER
Try the world’s most comprehensive on-demand CRM solution free for 30 days.
Free 30 Day Trial
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CUSTOMER SPOTLIGHT
Coca-Cola Brasil Incorporates Social Media into Business Strategy and Increases New Customer Interactions 15 Percent to 20 Percent per Month
Grameenphone Completes Customer Calls 166 Percent Faster, Grows Subscriber Base by 56 Percent to 36 Million in Two Years
Banco Espírito Santo Increases Sales Campaign Success Rate by 25 Percent with Enterprisewide Customer Relationship Management Solution

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PRESS RELEASES
Oracle President Mark Hurd Reveals Vision for Oracle Customer Experience
Angie’s List Improves Customer Experience with Oracle RightNow CX Cloud Service
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NEW EBOOK
Simplify IT and Unleash Innovation
Learn how Oracle is helping customers change the game and make room for innovation by simplifying IT. Download the new Oracle interactive e-book.
Oracle Interactive eBook
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FEATURED TRAINING
Understand the considerations and tasks required to unlock the full value of Oracle Fusion CRM with the following in-depth implementation training.
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PARTNER UPDATE
OPN Specialized
OPN Exastack Partner

Video: Customers Value Oracle Exastack–Optimized Partners
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ORACLE OPENWORLD TRAINING
Add a Day of In-Depth Training to Your Oracle OpenWorld Experience
Add a day of in-depth technical training to your conference itinerary. The Oracle University preconference training event will be held Sunday, September 30, from 8:00 a.m. to 3:30 p.m. Sessions will cover business intelligence, Oracle Fusion Applications, Oracle Enterprise Manager 12c, Oracle Exadata, Oracle Application Development Framework, Oracle WebLogic Server, Java, big data, and more. Don’t miss out on this opportunity to get the most from your conference attendance.
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EVENTS
Oracle Customer Experience Online Forum
July 31
8:00 a.m. to 1:00 p.m. PT

Oracle OpenWorld
September 30–October 4, 2012
San Francisco, California
Don’t miss the Oracle Customer Experience Summit at Oracle OpenWorld 2012

Find an Oracle Event Near You
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