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Oracle Cloud Services Edition
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March 2012 Stay Connected: Mix TwitterFacebookYoutube
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Q&A: Why Upgrades Are the Ideal Time to Consider Cloud

A recent Nucleus Research study concludes that Oracle Cloud Services can offer significant value to organizations upgrading their ERP solutions, including reduced costs, increased return on investment, and accelerated upgrade processes.

To help us understand why Nucleus reached these conclusions, we spoke with Mike Hutchinson. As vice president of service delivery management for the Americas, Oracle Cloud Services, Hutchinson works daily to help Oracle customers maximize their return on investment as they move to the cloud.

Q. Why are companies increasingly considering moving to the cloud at the same time as they undergo major upgrades?
A. I think an upgrade is a natural time to consider moving to the cloud. First of all, you have to take stock and determine if you have the talent and expertise to successfully manage the upgrade process. At the same time, you have to study your infrastructure to ensure that you can support the process.

You need your current infrastructure to run your legacy solutions, but at the same time you’re considering a whole new set of components to test, develop, and run the upgraded systems. As you take stock of all these things, it just makes sense to put cloud on the table.

Q. How can Oracle Cloud Services accelerate time-to-value for organizations considering upgrades?
A. Oracle Cloud Services implements major upgrades every week. We have a proven methodology and a team focused exclusively on upgrades. By contrast, an individual organization may only tackle upgrades once or twice over many years.

Our laser-sharp focus and experience mean we can accelerate the process while also ensuring best practices. Right out of the gate, we have a best-practices project plan in place, encompassing certified configurations of dependencies across the entire IT environment, including hardware and middleware. So we really hit the ground running.

Q. How are Oracle Cloud Services able to reduce risk and business disruption during upgrades?
A. We have been able to optimize the entire upgrade process to ensure the bare minimum of downtime for our customers. We know exactly what tasks require downtime, and we know which tasks we can complete before or after downtime, so we can keep systems up and running as much as possible. In fact, we've made major investments to ensure our upgrade processes are finely tuned, because this is something we do every week.

Q. Why are customers of Oracle applications in a particularly strong position to benefit from Oracle Cloud Services?
A. Oracle Cloud Services leverages the full breadth of Oracle resources in order to service our customers. For example, right now we have a customer going through an upgrade that relies on an Oracle application for which best practices have not yet been established. We were able to connect immediately with Oracle developers to make sure we have the customer on the best possible upgrade path for that application.

Q. If you could share one piece of advice to an organization who decides to move to the cloud, what would it be?
Having worked with so many customers over the years, I'd say this: make sure you develop an ongoing plan for change and release management. Chances are, it is part of the contract, which means you are paying for it anyway, so why leave it on the table? And the benefits are really significant. You take advantage of critical patches. You take advantage of the latest versions of applications. You stay on top of the latest security best practices. Most important, if you decide to make any other major acquisitions and upgrades, you’re able to act much more quickly if your solutions are already current.

Learn more about Oracle Cloud Services.

Read the Nucleus Research Guidebook: The Value of Oracle Cloud Services for Upgrades.

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