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CUSTOMER EXPERIENCE EDITION

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May 2013

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NEWS

Oracle Launches Industry's First One-Stop Platform for Social Relationship Management

In March 2013, Oracle unveiled Oracle Social Relationship Management, the industry's first unified, end-to-end social relationship management solution. The result of an aggressive integration strategy, Oracle Social Relationship Management marries organically developed Oracle products with recently acquired Vitrue, Collective Intellect, and Involver solutions.
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Analyst Study Sheds Light on the Rapidly Evolving Role of Today's Marketer

In a new report, independent analyst BtoB examines the ways marketers are adapting to a rapidly changing competitive landscape as intuition-based outbound campaigns give way to inbound initiatives encompassing both multiple digital channels and sophisticated data analysis. Find out how you measure up in the five key areas of marketing competency.
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JP Saunders

Q&A: Oracle's JP Saunders on the Hidden Powers of Social Customer Service

As Vice President of Product Strategy for Oracle Customer Experience, JP Saunders is passionate about the role social media can play in helping organizations deliver on their brand promise and grow both top- and bottom-line results. Find out why Saunders believes customer service interactions must be at the heart of any social initiative.
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KEY RESEARCH

 

Global Insights on Succeeding in the Customer Experience Era

View results of an extensive global customer experience (CX) survey, view other assets such as videos and strategy briefs, and take the CX assessment survey to find out how your organization measures up.

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BLOGOSPHERE

Oracle Customer Experience Blog
Join the experience revolution—don’t miss these recent posts.


Oracle's Eloqua Blog

Read a recent post.


OracleVoice on Forbes.com

Check out the new OracleVoice blog, featuring the latest executive insights into cloud computing, CIO priorities, and Oracle’s product strategy. Don’t miss this recent post.

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VIDEOS

Oracle

Deliver the Right Answer at the Right Time with Insight and Personalization


Five Key Themes Driving Oracle Commerce Solution


Help Customers Help Themselves Find the Right Answer at the Right Time


Guide Your Customers to Relevant Content and Empower Them to Answer Their Own Questions


Life-Changing Analytics in Action—Discover How Oracle BI Applications Help You Get More Done with Less Effort

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WEBCASTS

What Oracle’s Eloqua Solutions Bring to Modern Marketing


Innovator’s Playbook: British Telecom on Customer Experience


Oracle Cloud Sales Webcast Series

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CUSTOMER BUZZ

Carolina Biological Improves CX Using Oracle Commerce Solution


MedicAlert Foundation Identifies New Services and Offerings with Help from Oracle Applications


Telekom Malaysia Automatically Activates More Than 98 Percent of Its Fixed-Line Services, Supports Next-Generation Telecommunication Infrastructure


Victoria University of Wellington Boosts International Student Conversion Rate by 32 Percent

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DESTINATION PAGES

Provide the Right Answers at the Right Time with Agent-Assisted Service


Empower Customers and Agents with a Little Extra Service

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PRODUCT UPDATE

Socially Enable Your Enterprise for Success

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PRESS RELEASES

Oracle Provides Industry’s First One-Stop Platform for Monitoring and Managing Improved Social Interactions and Experiences


Oracle Champions Enhanced Customer Experiences in Japan


Oracle Unveils Enhancements to Oracle Business Process Management Suite

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FIND AN ORACLE PARTNER

Oracle Specialized Partner Oracle Exastack Partner Oracle Validated Integrations

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FEATURED TRAINING

Oracle ATG Web Commerce Training
Get up to speed quickly on Oracle ATG Web Commerce with expert training from Oracle University.

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EVENTS

Oracle CloudWorld

Coming to a city near you.


Oracle CloudWorld UK

May 14 │London, England


Argyle Customer Care Forum

May 14 │Chicago, Illinois
Contact us for more information.


Oracle CloudWorld Germany

May 15 │Munich, Germany


Oracle’s Eloqua Road to Revenue Tour 2013

Find a city near you.


Oracle OpenWorld 2013

September 22–26│San Francisco, California


Find an Oracle Customer Experience Event Near You

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