INFORMATION INDEPTH NEWSLETTER
Public Sector Edition
Oracle Corp
May 2012 Stay Connected: Facebook Twitter YouTube Oracle Mix
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Oracle RightNow CX Cloud Service: Tailored for Civilian and Military Agencies

Public sector agencies throughout the world are seeing the benefits of Oracle’s recent acquisition of RightNow, the industry leader in driving exceptional customer experiences across multiple channels, including physical facilities, call centers, the Web, and social networks.

The acquisition is a key element in Oracle's comprehensive strategy to power superior experiences that integrate best-in-class internal customer relationship management process automation with best-in-class customer-centric experience automation.

Oracle RightNow CX Cloud Service’s cloud-based technology supports a seamless experience across channels, with tools that enable
  • A rich online experience. Help citizens research and consume government services, and resolve issues from any device.
  • Social interaction management. Manage citizen interactions across the social Web as a fully integrated part of the overall experience.
  • Superior contact center experiences. Provide end-to-end management of the citizen journey via unified records, interfaces, and knowledge.
  • Enhanced engagement. Enable proactive, highly personalized communications informed by integrated analytics.
Public-Sector Solutions
Current Oracle RightNow CX Cloud Service public sector clients include the U.S. Air Force personnel center, the U.S. Department of Agriculture’s “Ask Karen” information service, and the newly created U.S. Consumer Financial Protection Bureau.

For the public sector, Oracle offers two tailored cloud solutions to host Oracle RightNow CX Cloud Service. One adheres to FISMA 800-53 Moderate security standards appropriate for civilian agencies at the federal, state, and local levels. The other supports U.S. Defense Department DIACAP security requirements and is a collaborative effort between Oracle and the Defense Information Systems Agency.

“Citizens are used to a certain level of customer service at retail Websites,” says Kevin Paschuck, group vice president, Oracle public sector. “With Oracle RightNow CX Cloud Service, they can have a similar experience when they interact with government agencies.”

Learn more about Oracle and RightNow, Oracle RightNow CX Cloud Service, and read a recent white paper about customer experiences for government agencies.

This content is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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