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Oracle Unveils Oracle RightNow CX Cloud Service Combined with Oracle Fusion Sales

To help organizations thrive in today's customer-empowered environment, the May 2012 release of Oracle RightNow CX Cloud Service—a unified, cross-channel customer experience solution in the cloud—has been integrated with Oracle Fusion Sales.

The combination of Oracle RightNow CX Cloud Service and Oracle Fusion Sales helps organizations create relevant, cross-channel customer interactions. The result: increased customer retention, new revenue opportunities, and greater organizational efficiencies.

The new offering is part of Oracle's aggressive strategy to offer customers a full range of cloud solutions, including sales force automation, human resources, social networking, databases, and Java.

About Oracle RightNow CX Cloud Service
With globalization and the internet providing nearly unlimited choices, power has shifted from corporations to customers. To compete, brands need to deliver excellent customer experiences when, where, and how customers want them—across all sales and service channels.

Oracle RightNow CX Cloud Service helps deliver unified, relevant experiences across Web, social, and contact center interactions, with complete tools for
  • A comprehensive view of all customer interactions across channels
  • The context and status of all customer interactions
  • Pervasive, context-based insight into the customer’s value to the organization
“Every interaction is an opportunity to grow your business," says David Vap, group vice president, Oracle. "When interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice.”

Integration with Oracle Fusion Sales
The combination of Oracle RightNow CX Cloud Service with Oracle Fusion Sales greatly enhances the power of both solutions. Working together, they
  • Provide a complete, cross-channel view of the customer to sales, marketing, and service
  • Empower sales and service departments to collaborate to proactively solve customer issues
  • Deliver opportunities to provide purchase advice at the right time and with the right solutions
  • Allow sales to review service history in preparation for sales calls
  • Enable agents to understand customer value based upon prior buying habits and existing opportunities
Learn more about Oracle RightNow CX Cloud Service, Oracle Fusion Sales, and more than 100 other cloud services available from Oracle.

This content is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
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