View this message in a web browser.

Oracle Information InDepth



This Edition's Content

February 2013




White Papers

Customer Buzz

Press Releases

Destination Pages

Featured Training

Find an Oracle Partner


Subcribe Subscribe Share Forward

Stay Connected

Blog Facebook Oracle on Twitter YouTube

Contact Oracle

Global Contacts Global Contacts
Sales Chat Live Sales Chat Live

Welcome to the first edition of the Oracle Information InDepth Customer Experience newsletter, featuring information and analysis about the world's most complete customer experience solutions. This publication replaces your previous subscription to the Oracle Information InDepth Customer Relationship Management newsletter. No action is required on your part to continue receiving this newsletter.


Major New Study on CX: How Does Your Organization Measure Up?

A major new study reveals how executives are dealing with the new customer experience imperative in an era when customers expect increasingly connected experiences across all customer channels, touch points, and interactions.
Read More

Five Best Practices for Delivering Great Commerce Experiences

Michael Hylton and Jeri Kelley from the Oracle Commerce product marketing team list key best practices for delivering great commerce experiences—and point you to the resources you need to learn more.
Read More

Q&A: Oracle's Aaron Shidler on Latest Innovations for Oracle’s Siebel CRM

Oracle’s Siebel CRM continues to deliver innovative new solutions to customers—including six major releases and a newly published product roadmap highlighting planned annual innovation packs through 2015. Oracle's Aaron Shidler, vice president of CRM product strategy and management, provides insight.
Read More

Back to Top



Oracle Customer Experience Blog
Join the experience revolution—read a recent post.

OracleVoice on

Check out the new OracleVoice blog, featuring the latest executive insights into cloud computing, CIO priorities, and Oracle’s product strategy. Don’t miss this recent post, 10 Reasons Why CEOs Don’t Understand Their Customers.

Back to Top



Personalization Best Practices: Five Strategies to Improve the Commerce Experience

Thursday, February 28
8:00 a.m. PT / 11:00 a.m. ET

Constituent Experience Virtual Panel: Empowering People, Powering Government

Wednesday, April 10
11:00 a.m. PT / 2:00 p.m. ET

Oracle Cloud Sales and Marketing Cloud Services Webcast Series

Turning Customer Service into a Brand Differentiator

Oracle Commerce Explained

Back to Top


Crafting Unified Cross-Channel Customer Experience for Communications

Deploying Customer Service in the Cloud

Back to Top


NBC Sports Is Going for the Gold with Oracle Social Marketing Cloud Service

Acorn Paper Standardizes Sales Process with Oracle Cloud

Dell Enhances the Customer Experience with Oracle Real-Time Decisions and
Siebel CRM

TIM Brasil Streamlines Customer Service with Sales and CRM

J&P Cycles Customers Are on the Road to Enjoy Their Experience

American Apparel Boosts Online Sales 38 Percent with Oracle Commerce

Avaya’s Support Teams Answer Customer Questions 82 Percent Faster as Knowledgebase Use Increases by 25 Percent

Back to Top


Oracle Commerce Adoption Continues to Expand Internationally and Across Industries

Oracle Buys Eloqua

Oracle Announces Oracle RightNow Customer Experience Cloud Service November 2012 Release

Oracle Announces Availability of Oracle Knowledge 8.5

Back to Top


Customer Service in the Cloud

Oracle RightNow Customer Service

Self Service—Right Answer, Right Time

Back to Top


Oracle Fusion Customer Relationship Management Applications Training
Get up to speed quickly on Oracle Fusion CRM with expert training from Oracle University.

Back to Top


Oracle Specialized Partner Oracle Exastack Partner Oracle Validated Integrations

Back to Top


Oracle CloudWorld

Find an Oracle Customer Experience Event Near You

Back to Top

Please send questions or comments to

This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group.

Hardware and Software, Engineered to Work Together

Contact Us | Legal Notices and Terms of Use | Your Privacy Rights

Oracle Corporation


Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States

Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.

Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.