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Oracle Information InDepth

CUSTOMER EXPERIENCE EDITION

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This Edition's Content

February 2013

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Welcome to the first edition of the Oracle Information InDepth Customer Experience newsletter, featuring information and analysis about the world's most complete customer experience solutions. This publication replaces your previous subscription to the Oracle Information InDepth Customer Relationship Management newsletter. No action is required on your part to continue receiving this newsletter.

NEWS

Major New Study on CX: How Does Your Organization Measure Up?

A major new study reveals how executives are dealing with the new customer experience imperative in an era when customers expect increasingly connected experiences across all customer channels, touch points, and interactions.
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Five Best Practices for Delivering Great Commerce Experiences

Michael Hylton and Jeri Kelley from the Oracle Commerce product marketing team list key best practices for delivering great commerce experiences—and point you to the resources you need to learn more.
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Q&A: Oracle's Aaron Shidler on Latest Innovations for Oracle’s Siebel CRM

Oracle’s Siebel CRM continues to deliver innovative new solutions to customers—including six major releases and a newly published product roadmap highlighting planned annual innovation packs through 2015. Oracle's Aaron Shidler, vice president of CRM product strategy and management, provides insight.
Read More

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BLOGOSPHERE

 

Oracle Customer Experience Blog
Join the experience revolution—read a recent post.


OracleVoice on Forbes.com

Check out the new OracleVoice blog, featuring the latest executive insights into cloud computing, CIO priorities, and Oracle’s product strategy. Don’t miss this recent post, 10 Reasons Why CEOs Don’t Understand Their Customers.

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WEBCASTS

 

Personalization Best Practices: Five Strategies to Improve the Commerce Experience

Thursday, February 28
8:00 a.m. PT / 11:00 a.m. ET


Constituent Experience Virtual Panel: Empowering People, Powering Government

Wednesday, April 10
11:00 a.m. PT / 2:00 p.m. ET


Oracle Cloud Sales and Marketing Cloud Services Webcast Series


Turning Customer Service into a Brand Differentiator


Oracle Commerce Explained

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WHITE PAPERS

Crafting Unified Cross-Channel Customer Experience for Communications


Deploying Customer Service in the Cloud

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CUSTOMER BUZZ

NBC Sports Is Going for the Gold with Oracle Social Marketing Cloud Service


Acorn Paper Standardizes Sales Process with Oracle Cloud


Dell Enhances the Customer Experience with Oracle Real-Time Decisions and
Siebel CRM


TIM Brasil Streamlines Customer Service with Sales and CRM


J&P Cycles Customers Are on the Road to Enjoy Their Experience


American Apparel Boosts Online Sales 38 Percent with Oracle Commerce


Avaya’s Support Teams Answer Customer Questions 82 Percent Faster as Knowledgebase Use Increases by 25 Percent

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PRESS RELEASES

Oracle Commerce Adoption Continues to Expand Internationally and Across Industries


Oracle Buys Eloqua


Oracle Announces Oracle RightNow Customer Experience Cloud Service November 2012 Release


Oracle Announces Availability of Oracle Knowledge 8.5

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DESTINATION PAGES

Customer Service in the Cloud


Oracle RightNow Customer Service


Self Service—Right Answer, Right Time

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FEATURED TRAINING

Oracle Fusion Customer Relationship Management Applications Training
Get up to speed quickly on Oracle Fusion CRM with expert training from Oracle University.

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FIND AN ORACLE PARTNER

Oracle Specialized Partner Oracle Exastack Partner Oracle Validated Integrations

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EVENTS

Oracle CloudWorld


Find an Oracle Customer Experience Event Near You

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Please send questions or comments to newsletter_feedback_us@oracle.com.

This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.

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